Operations Coordinator - Business Administrator Apprenticeship

ASSOCIATED TELECOM LIMITED

Telford (TF3 3BD)

Closes in 24 days (Friday 30 October 2026 at 11:59pm)

Posted on 6 October 2026

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Summary

Join Associated Telecom, a leader in innovative business solutions! Be part of a dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now!

• Wage:

  £16,000 a year

  Minimum wage rates (opens in new tab)

  Other attractive employee benefits are available, these would be explained to the successful candidate upon completion of a probation period.

• Training course: Business administrator (level 3)
• Hours: 37.5 hours per week, Monday to Friday.

  37 hours 30 minutes a week

• Start date:

  Sunday 1 November 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly.
• Conduct billing admin such as first bill checks and dealing with billing queries.
• Complete any 3rd party Lease tasks, such as obtaining Certificates of Acceptance, purchase orders, creating invoices and any other adhoc tasks relating to obtaining funding.
• Taking ownership of reports and ensuring they are delivered to the Senior Leadership Team accordingly
• Complete credit control tasks for the business across all departments.
• Work closely with consultants and project coordinators, to ensure that deals are moved out of passed back to sales.
• Work with customers, internal and external, to resolve issues and ensure they have a positive experience when dealing with us.
• Provide cover to other areas in operations departments where needed.
• Work on special projects as designed from time to time.
• Conduct re-costs on deal where applicable and ensure reports are kept up to date.
• You may also be required to undertake other duties as the company may from time to time reasonably require.

This list is not extensive.

 

Where you'll work

Denby House
Stafford Park 1
Telford
TF3 3BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

More training information

L3 Business administrator Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

About this employer

The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person. We have quarterly staff socials, Director lunches (which you are voted on via your manager), employee benefit scheme, dress down Fridays, Google Review incentives and much more.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• You will receive training on the telecoms industry and, once confident in certain aspects, will undergo technical accreditation training to get a full understanding and qualification of the systems and partners with which we work alongside.
•  Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations.
• The role has the potential of growing into its own role or the chance of progression throughout the sub-departments within the Unified Communication department (help desk, project managers, etc).

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Dave collins

dave.collins@sbc-training.co.uk

07809657796

The reference code for this apprenticeship is VAC2000057356.

Apply now

Closes in 24 days (Friday 30 October 2026 at 11:59pm)