Apprentice Front of House Administrator
ZERUM CONSULT LIMITED
MANCHESTER (M2 5QR)
Closes in 17 days (Saturday 24 October 2026 at 11:59pm)
Posted on 5 October 2026
Contents
Summary
Zerum Consult Ltd, a multi disciplinary property and construction consultancy with over 20 years of experience, is looking for a motivated Front of House Administrator. This varied role offers the chance to welcome visitors, support business operations, and provide administrative and financial support to the Executive PA and wider team.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8.30am - 5.00pm (1hr lunch break).
37 hours a week
- Start date
-
Monday 2 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
ROLE / KEY RESPONSIBILITIES:
- Answering and screening phone calls, taking messages and emailing the relevant staff member
- Greeting all visitors & making refreshments
- Accepting deliveries and notifying the relevant person
- Managing post - both incoming and outgoing, scanning and sending to the relevant person
- Printing, scanning & laminating documents
- Managing meeting room bookings via Outlook
- Maintaining standards in the office and meeting rooms, ensuring it is tidy and presentable at all times
- Preparing the office for all daily meetings and making refreshments for attendees
- Ordering & maintaining stock of all stationery, kitchen, coffee & all other office supplies
- Maintaining telephone lists and contact lists on Outlook
- Assisting with setting up new projects
- Assisting with regular social media posts on Instagram & LinkedIn
- Assisting Executive PA with office socials & events
- Occasional typing for directors
- Arranging transport and couriers
- Reporting any maintenance issues to Bruntwood Front of House
- Working closely with the Executive PA and Finance Team
- Responsible for creating & issuing the Quarterly Staff Newsletter
- Ad hoc duties as and when required
Where you'll work
4TH FLOOR
SOUTH CENTRAL
11 PETER STREET
MANCHESTER
M2 5QR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SALFORD CITY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
We are a multi-disciplinary property and construction consultancy with over 20 years experience. We work closely with our valued clients on a range of built-environment projects across the UK. We have the experience, knowledge and reputation to guide our clients through the most complex projects, working with them every step of the way.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To be a qualified Business Administrator with possible progression within the organisation upon successful completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
SALFORD CITY COLLEGE
Mary Takhar
mary.takhar@salfordcc.ac.uk
01616315555
The reference code for this apprenticeship is VAC2000057332.
Apply now
Closes in 17 days (Saturday 24 October 2026 at 11:59pm)