Client Relationship Manager Apprenticeship

BASKETDROP LTD.

Recruiting nationally

Closes on Sunday 20 December 2026

Posted on 5 October 2026

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Summary

Are you ready to manage critical enterprise accounts? Basketdrop Ltd is looking for an ambitious Client Relationship Manager Apprentice. This high-level role focuses on building trust and maintaining our long-term clients. Gain hands-on commercial experience and access our free in-house training!

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

  • Fully funded Level 6 BSc (Hons) Degree worth £27,000+ with zero student debt to the apprentice.
  • The starting salary is set competitively above the standard legal minimum to attract high-calibre career professionals.
  • Structured annual pay reviews aligned directly with corporate performance frameworks and university module progress milestones.
  • All academic study days, exams, and university workshops are fully paid working hours.
Training course
Business to business sales professional (integrated degree) (level 6)
Hours
Monday to Friday, 9am to 5pm. Includes dedicated time for university modules, online lectures, and blended off-the-job training.

35 hours a week

Start date

Monday 11 January 2027

Duration

3 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Acting as the primary point of contact for key corporate accounts.
  • Building long-term professional trust and maintaining exceptional client relationships.
  • Monitoring daily fulfilment lines to ensure zero delivery failures for public sector clients.
  • Coordinating with logistics teams to resolve supply chain or transport issues promptly.
  • Reviewing key service metrics and tracking client satisfaction feedback.
  • Assisting with the onboarding and implementation of our tracking software platform.
  • Preparing regular service update briefs and meeting agendas for corporate client reviews.
  • Identifying opportunities for client service optimisation and smooth contract delivery.

Where you'll work

  • This role is open to applicants across England, featuring a flexible hybrid framework combining home-based remote work with scheduled visits to regional hub locations.
  • You will coordinate relationships with key healthcare and other corporate clients across various regions in England.
  • The position involves close collaboration with our cross-border operations, including international travel links to China and the United States.

 

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MIDDLESEX UNIVERSITY

Training course

Business to business sales professional (integrated degree) (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Working with others: Influential, able to conduct stakeholder analysis and develop strong relationships at all levels, internally and externally, to build trust. Interacts professionally and ethically maintaining a positive and flexible attitude. Demonstrates emotional intelligence.
  • Consultative Selling: Works with customers to identify new business and market challenges, utilising insights and good questioning and listening techniques. Identifies strategic & innovative solutions integrating products and excellent service solutions, to meet customer needs.
  • Pitching: Leads a confident, clear and compelling sales pitch in front of a customer, which builds rapport, establishes credibility and delivers commercial benefit. Handles questions, objections and demonstrates the value of the proposal in a clear, quantifiable way.
  • Negotiation and Closing: Applies the principles of negotiation, develops strategies and tactics to a mutually agreeable outcome, ensuring both customer and supplier leave committed to the outcome.
  • Psychology of Sales: Critically reflects on the different psychological needs of customers and other key stakeholders in the buying/selling process. Takes into account strategic and organisational context when adapting their sales approaches, by using the psychological models pertinent to developing positive and ethical buyer and seller relationships.
  • Leveraging Digital Business: Adopts different approaches to social selling & digital technologies which aid the sales process. Develops a digital selling strategy that leverages social selling to support lead generation, nurturing and customer engagement. Develops digital networks and drives insight-led engagements. Measures results and return on investment.

Training schedule

  • The training is delivered as a blended degree model, combining on-the-job client management at Basketdrop Ltd with structured online university learning blocks and interactive digital workshops.
  • The apprentice will study towards a fully funded BSc (Hons) in Business-to-Business Sales awarded by Middlesex University.
  • Dedicated study days and academic assignments are structured around and strict off-the-job training will follow the time allocations outlined in the Occupational Standard during regular working hours.
  • Formal, structured three-way progress reviews will be held systematically every 12 weeks between the apprentice, a Basketdrop Ltd supervisor, and the Middlesex University academic programme team to monitor performance benchmarks.

More training information

• Academic delivery is supported by Middlesex University in partnership with Consalia Sales Business School, a pioneer in bringing world-class professional sales qualifications into higher education.

• The programme incorporates interactive masterclasses, industry-expert-led webinars, and collaborative peer learning circles designed to turn real-world workplace experience into academic credit.

• Comprehensive preparation for the End-Point Assessment (EPA) is fully integrated into the degree curriculum, ensuring the apprentice is guided step-by-step toward achieving both their BSc (Hons) degree and full professional certification.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • ESFA Eligibility Requirements: Applicants must meet standard government funding rules, including having lived in the UK/EEA for the last 3 consecutive years and holding the right to work in the UK.
    International Travel Compliance:
  • You must possess a valid, up-to-date passport and meet all visa entry eligibility requirements for business travel to both China and the United States.
  • You must have a quiet, dedicated workspace at home with a reliable high-speed internet connection for remote hybrid working days.
  • Pre-Employment Screening: Final selection for this role may be subject to standard right-to-work, basic reference, and identity background verification checks.

About this employer

Basketdrop Ltd is an integrated logistics tech company founded in 2018. We design, manufacture, and rent out our proprietary AI-powered hardware products like the ("Droppoint") while operating our routing and mapping infrastructure via the "AI Track-Zero" software platform.

Our mission is to eliminate residential logistics friction entirely, achieving zero delivery failures and lowering transport costs by 40-50% for commercial retailers, couriers, and busy households.

We are a robust, minority-led trading entity with a highly stable foundation. Our early operations are heavily insulated and funded by high-value, recurring public sector healthcare distribution and catering contracts.

As a business committed to diversity, equality, and mitigating the national skills shortage, we are keen to offer high-quality workplace training to the next generation of business leaders.

https://www.basketdrop.co.uk/ (opens in new tab)

Company benefits

  • Opportunities to travel to our locations in China and the United States for corporate development.
  • Free In-House Training: Access to comprehensive internal courses across Software Development, Marketing, Sales, HR, and Business Development.
  • Hybrid Working: Flexible mix of remote home working and collaborative regional hub days.
  • Core Perks: Generous paid annual leave allowance plus bank holidays and workplace pension scheme enrolment.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Upon successful completion of the degree apprenticeship, you will have a direct opportunity to transition into a permanent, high-level role within the company.
  • Clear internal progression pathways into specialised corporate roles such as Senior Client Relationship Manager or Key Account Manager. 
  • Long-term opportunities to advance into senior commercial leadership, strategic management, and director-level positions.
  • Continued professional development backed by your Middlesex University BSc (Hons) degree, setting you up for rapid advancement as a commercial lead.

Ask a question

The contact for this apprenticeship is:

BASKETDROP LTD.

Slydon Lungu

c@slungubasketdrop.co.uk

The reference code for this apprenticeship is VAC2000057111.

Apply now

Closes on Sunday 20 December 2026