Planning Administrator Apprentice

INFRASTRUCTURE GATEWAY LTD

KETTERING (NN15 6XR)

Closes in 26 days (Monday 2 November 2026 at 11:59pm)

Posted on 5 October 2026

---

Summary

Working with guidance and support, the apprentice will assist with processing multi-utility call offs, updating relevant systems and spreadsheets, responding to site queries and helping with any procurement queries that may arise. This role will also involve liaising with site contacts across different developments and field staff.

• Wage:

  £16,500 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 8:30am to 5pm.

  37 hours 30 minutes a week

• Start date:

  Thursday 5 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Arrange all MU call offs for services
• Arrange all MU post connection paperwork for services
• Scheduling all MU Services and electricity jointing
• Sending all MU site notifications
• Dealing with all MU queries and issues, such as replacements, leaks and repairs and phone calls/ emails from site
• All MU service Job Packs, including drawings and going through dead mains with commissionin
• Processing of water, gas and electricity material orders from site through to procurement
• Booking in corrective actions
• Liaising with Supervisors and Project Managers about program changes
• Liaising with client site management team
• Dealing with daily phone calls
• Attend meetings; Daily Meeting, Operations Meeting.

Where you'll work

VANTAGE HOUSE
KETTERING PARKWAY
KETTERING VENTURE PARK
KETTERING
NN15 6XR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Remote Learning.
• Six hours off-the-job training supported by Starting Off.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C or above)
• Math (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working

About this employer

Our client has been working with developers providing them with the expertise to deliver the utilities on construction projects since 2003. They work with a large range of house builders and construction companies installing Water, Gas, Electricity and Fibre to their site's, on time and on budget. 

The Planning Administrator Apprentice will be to support the Regional Programme Manager and wider Planning team with day-to-day administrative tasks within the team. The role is designed to help the apprentice develop practical workplace skills, build confidence and gain knowledge of the utility industry and processes.

Company benefits

23 days holiday + bank holidays, free parking, 24/7 GP service, sick pay after passed probation, sick pay is from day one, EAP which includes GP and 8 counselling sessions. 

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time position on successful completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

01536851190

The reference code for this apprenticeship is VAC2000057104.

Apply now

Closes in 26 days (Monday 2 November 2026 at 11:59pm)