Hospitality Team Member Apprentice

The Highfield, Driffield

Driffield (YO25 5YP)

Closes in 23 days (Friday 30 October 2026 at 11:59pm)

Posted on 5 October 2026

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Summary

Join The Highfield Hotel Driffield as a Hospitality Team Member Apprentice. This varied role will give you experience across housekeeping, food and beverage service, bar operations and guest care within a luxury country house hotel. You'll develop valuable hospitality skills while supporting the team to deliver exceptional guest experience.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Food and beverage team member (level 2)
Hours
Shift-based rota including mornings, evenings, and weekends. Monday - Sunday. Typical pattern: 30-40 hours per week, depending on business needs.

35 hours a week

Start date

Monday 16 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Prepare and clean guest bedrooms and public areas to a high standard.
  • Support the housekeeping team with room changeovers and guest amenities.
  • Welcome guests and provide excellent customer service.
  • Assist with serving food and drinks in the restaurant and bar.
  • Take customer orders and process payments.
  • Help prepare and maintain bar and dining areas.
  • Support weddings, functions and special events.
  • Follow food safety, hygiene and health & safety procedures.
  • Work as part of a team to create a memorable guest experience.

Where you'll work

Highfield
Windmill Hill
Driffield
YO25 5YP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths, English (grade 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Punctual

Other requirements

  • The role includes evenings, weekends, and event-based working
  • The Highfield operates around guest bookings and private hire events, so flexibility is important
  • Be sure to plan transport arrangements, particularly for early starts or late finishes

About this employer

The Highfield Hotel is a luxury country house hotel located in Driffield, offering boutique accommodation, dining, weddings and events. With just ten individually designed bedrooms and a growing reputation for exceptional hospitality, this is an exciting opportunity to start a career in the hospitality industry and gain experience across multiple departments.

https://www.thehighfielddriffield.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion may lead to a permanent Hospitality Team Member position and progression onto a Level 3 Hospitality Supervisor apprenticeship as responsibilities develop.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

myapprenticeship@scarboroughtec.ac.uk

The reference code for this apprenticeship is VAC2000057102.

Apply now

Closes in 23 days (Friday 30 October 2026 at 11:59pm)