Administrative Apprentice
Greystoke Surgery
NORTHUMBERLAND (NE61 1JX)
Closes in 9 days (Friday 16 October 2026 at 11:59pm)
Posted on 6 October 2026
Contents
Summary
Opportunity to join a high quality GP practice providing assistance and direction to customers in a courteous, efficient and effective way, facilitating effective communication between patients, the primary health care team, secondary care and other associated healthcare agencies, while projecting a positive and friendly image.
- Wage
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£15,600 a year
- Training course
- Business administrator (level 3)
- Hours
-
Hours to be confirmed between 8am– 6pm.
Could work 4 longer days or 5 shorter days. 30 mins per day unpaid break.
37 hours 30 minutes a week
- Start date
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Monday 2 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Complete triage requests for patients unable to do them themselves
- Navigating triage requests and liaising with the triage GP
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Provide patient test results on advice from General Practitioner
- Processing and distributing incoming (and outgoing) mail
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to GP
- Arranging ambulance bookings when appropriate
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, at the place requested by the patient
- Accept payment and issue receipts in respect of private (non General Medical Services) services
- Enter patient information/data on to the computer as required ensuring accuracy at all times
Where you'll work
MORPETH NHS CENTRE
THE MOUNT
MORPETH
NORTHUMBERLAND
NE61 1JX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF SUNDERLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Full in-house training within the office
- Blue stream mandatory training
- Will be monitored then signed off once fully competent
- Completion of coursework within apprenticeship
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this employer
We are a GP surgery located in Morpeth. We have 4 GP Partners, 6 salaried GPs and 2 Advanced Nurse Practitioners.
Our aim is to provide the highest standards of healthcare in the most convenient setting for our patients. To help us achieve this we offer many in–house services at Greystoke, e.g. counselling, assessment, audiometry, ultrasound. In addition, our nurses are actively involved in chronic disease management, including Asthma, Diabetes, Hypertension, Kidney Disease, Ischaemic Heart Disease, Thyroid Monitoring, Medication Reviews and also Well Person Checks.
At Greystoke Surgery it is our intention to provide the patients of the Practice with comprehensive and high quality medical services, delivered in a caring and respectful manner and following up to date evidence based practice. We work collaboratively with patients, aiming to involve patients in decisions about their own care and in development of services.
We are committed to ensuring that all staff are highly trained and are supported in ongoing professional development to maintain and further enhance their skills. We believe in investing in our staff to provide a fulfilling and nurturing work environment and to build a strong and adaptable workforce.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Possibility for permanent employment
Ask a question
The contact for this apprenticeship is:
CITY OF SUNDERLAND COLLEGE
The reference code for this apprenticeship is VAC2000056980.
Apply now
Closes in 9 days (Friday 16 October 2026 at 11:59pm)