IT Apprentice (Moorlands Learning Trust)

MOORLANDS LEARNING TRUST

Leeds (LS19 6LX)

Closes in 20 days (Saturday 24 October 2026)

Posted on 2 October 2026

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Summary

This role provides an exciting opportunity for the successful candidate to join the Trust Central IT Team, to provide first-line IT support to staff and students across the school and wider Trust environment, and help build, image and deploy Windows devices across our sites.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
The pattern of hours will be 37 hours per week, all year round. Monday to Friday, 8.00am – 4.00pm, with a 30-minute unpaid break each day and an earlier finish of 3.30pm one day per week.

37 hours a week

Start date

Monday 2 November 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Service Desk & User Support

  • Act as the first point of contact for IT support requests via phone, email, walk-up queries and the Trust IT service desk platform
  • Log, categorise, prioritise and maintain incidents and service requests accurately within the IT service desk system
  • Provide first-line troubleshooting for common hardware, software, printing, Microsoft 365, Windows, Chromebook and network connectivity issues
  • Support user account and access requests, including password resets, account unlocks and basic permissions queries, in line with Trust procedures
  • Provide responsive on-site support for staff and students, including assistance with device access, login issues and classroom technology
  • Support the use of interactive displays, projectors, visualisers, printers and audio equipment to help ensure lessons, examinations, events and meetings run smoothly
  • Prepare IT equipment and learning spaces for lessons, examinations, events and staff meetings as required
  • Escalate complex or unresolved issues to appropriate IT team members, keeping users updated on progress and resolution timescales
  • Deliver a professional, approachable and customer-focused support experience at all times

Device & Asset Management

  • Assist with the setup, configuration, imaging, deployment, and collection of laptops, desktops, Chromebooks, and mobile devices
  • Maintain and update IT asset registers accurately
  • Support basic hardware repairs, upgrades, and peripheral replacement
  • Assist with stock control and management of IT consumables and equipment

Operational & Administrative Duties

  • Adhere to Trust IT policies, safeguarding procedures, cyber security standards, and data protection requirements
  • Maintain accurate documentation, ticket updates, and technical records
  • Support onboarding activities for new staff including account creation and device preparation
  • Contribute to maintaining a clean, organised, and professional IT workspace
  • Support Trust-wide IT projects, deployments, and rollout activities during quieter operational periods

Responsibilities

  • Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
  • Be aware of and support difference and ensure equal opportunities for all
  • Contribute to the overall ethos/work/aims of the Trust
  • Appreciate and support the role of other professionals
  • Attend and participate in relevant meetings as required
  • Participate in training and other learning activities and performance development as required
  • To support, uphold and contribute to the development of the Trust’s Equality policies and practices in respect of both employment issues and the delivery of services to the community

General Accountabilities

  • Be aware of the Trust’s duty of care in relation to staff, students and visitors and to always comply with the MLT Health and Safety and Premises Management Policy
  • Establish and maintain positive, constructive and professional working relationships with staff across the MLT estate, visitors, students, parents and other professionals
  • Be aware of and comply with the code of conduct, regulations, and policies of the Trust
  • Develop self within the post, undertaking training/appraisal as appropriate to ensure that relevant knowledge and skills are updated to support school development

Where you'll work

Harrogate Road
Rawdon
Leeds
LS19 6LX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and at a storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

Requirements

Essential qualifications

GCSE in:

Including English and Maths (grade 4/C or above, or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Written and spoken English
  • Good numeracy skills
  • Able to work independently
  • Interpersonal skills
  • Confident communicator
  • Calm under pressure
  • Keep accurate records
  • Can-do attitude
  • Collaborative skills
  • Emotional intelligence
  • Abide by the school’s policies
  • Professional appearance
  • Sense of humour & perspective

Other requirements

Recruitment and Selection Policy Statement

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Moorlands Learning Trust is committed to the protection and safeguarding of children and young people in our recruitment procedures and in all our work across and beyond school. The school adheres to statutory guidelines in respect to safe recruitment. All persons employed by the school, in any capacity, will undergo an enhanced Disclosure and Barring Service (DBS) check, and confirmation of employment is subject to a successful outcome. All teaching staff members recruited by the school have their eligibility to teach checked with the DfE.

Variation in Role

Given the dynamic nature of the role and structure of Moorlands Learning Trust, it must be accepted that, as the Trust’s work develops and changes, there will be a need for adjustments to the role and responsibilities of the post. The duties specified above are, therefore, not to be regarded as either exclusive or exhaustive. They may change from time to time to commensurate with the grading level of the post and following consultation with the post holder.

Equal Opportunities

  • Candidates should indicate an acceptance of, and a commitment to, the principles of the Trust’s Equal Opportunity policies and practices as they relate to employment issues and to the delivery of services
  • Commitment to equal opportunities policies relating to gender, race and disability in an educational context

Circumstances - Personal

  • Will not require holiday leave during term time
  • Must be legally entitled to work in the UK (Asylum and Immigration Act 1996)
  • No contra-indications in personal background or criminal record indicating unsuitability to work with children/young people/vulnerable clients/finance (DBS check required)
  • Driving licence and access to appropriately insured transport for travel between Trust sites is desirable

Safeguarding

  • Has appropriate motivation to work with children and young people, and can relate to them
  • Ability to maintain appropriate relationships and personal boundaries with children and young people
  • Displays commitment to the protection and safeguarding of children and young people
  • Has a Completion of an Enhanced DBS disclosure

About this employer

The role is based primarily at Benton Park School Rawdon but may involve work at any of our Trust schools and SLA schools.

The ICT Apprentice will provide first-line IT support to staff and students across the school and wider Trust environment, and help build, image and deploy Windows devices across our sites. Acting as the first point of contact for IT support, the role is responsible for logging, triaging, resolving, and escalating incidents and service requests efficiently and professionally in line with Trust standards and service expectations.

The postholder will support the smooth day-to-day operation of teaching, learning, and business systems within a fast-paced educational environment, delivering a high standard of customer service across multiple schools.

Company benefits

  • Enrolment in the Local Government Pension Scheme
  • Good bus and train links
  • Free parking
  • Holidays: 23 days per annum + 8 bank holidays

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Duration of the apprenticeship programme: fixed term, 17 months.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

The reference code for this apprenticeship is VAC2000056973.

Apply now

Closes in 20 days (Saturday 24 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.