Administration Assistant Apprentice

GLL - Middlegate House - Head Office Site

Middlegate House, 1 Seymour Street (SE18 6SX)

Closes on Thursday 5 November 2026

Posted on 1 October 2026

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Summary

Fast-paced Admin team, processing high volumes of employee data, new starters, payroll and CoreHR records. Support references, shift patterns and employee queries while working closely with People Team.

• Wage:

  £18,445 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 39 hours per week. Shifts to be confirmed.

  39 hours a week

• Start date:

  Thursday 12 November 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Process new starter information to ensure employees are correctly set up on CoreHR and added to payroll in a timely manner.
• Create and maintain shift patterns and relevant employee information within CoreHR.
• Complete employment references and ensure all required pre-employment information is accurately recorded.
• Run control reports for data corrections and ensure employee records held on CoreHR are accurate, complete and kept up to date.
• Respond to employee and manager queries, providing accurate and timely information and escalating more complex queries to the relevant individuals.
• Maintain confidentiality and handle employee information appropriately in line with data protection requirements.
• Support the wider People team with administration and People-related activities as required.
• Undertake other ad hoc administrative responsibilities and duties as required to support the needs of the business.

At GLL you will be working towards a Level 3 Business Administration apprenticeship qualification over the course of 15 Months.

Where you'll work

Middlegate House, 1 Seymour Street
SE18 6SX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Apprenticeship Level 3.

Requirements

Desirable qualifications

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None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Team Working
• Organisation Skills

Other requirements

This is a fast-paced, office-based role involving the accurate and timely processing of high volumes of employee data and new starter information, often within tight deadlines. The position requires a high level of accuracy, strong attention to detail, and the ability to effectively manage competing priorities. Some aspects of the role are repetitive.

About this employer

As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK's largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island. As a staff owned business, we ensure all our people are paid fairly and in 2023 were awarded with Investors in People Gold status, whilst offering a range of meaningful careers and training for everyone in our local communities.

https://www.gll.org/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Employees will have opportunity to develop their skills and experience in the role. Should suitable vacancies arise within the wider people department or GLL, employees are encouraged to apply for roles that match their skills, experience and career aspiration.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

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recruitment@lifetimetraining.co.uk

01173143007

The reference code for this apprenticeship is VAC2000056829.

Apply now

Closes on Thursday 5 November 2026

After signing in, you’ll apply for this apprenticeship on the company's website.