Business Administration Apprentice

Wolsey Probate

IPSWICH (IP1 1HT)

Closes in 19 days (Sunday 25 October 2026 at 11:59pm)

Posted on 5 October 2026

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Summary

This is an excellent opportunity for someone looking to start their career within a professional office environment. You will gain valuable experience while working towards a recognised apprenticeship qualification, receiving full training and support throughout. You'll developing the skills and knowledge for a successful career.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

  • Company benefits package.
Training course
Business administrator (level 3)
Hours
37.5 hours per week. Monday to Friday, 8:30am to 5:00pm, within our Ipswich office.

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

  • Providing administrative support to the Probate team.
  • Managing incoming and outgoing post, ensuring correspondence is processed and distributed promptly and accurately.
  • Monitoring the Wolsey Probate information email inbox and forwarding enquiries to the appropriate team member.
  • Undertaking data entry and maintaining accurate records.
  • Drafting letters and preparing correspondence and legal documentation.
  • Liaising with clients, beneficiaries, financial institutions and third parties.
  • Opening new files and maintaining accurate case records.
  • Obtaining and collating information relating to estates and assets.
  • Assisting with probate applications and estate administration matters.
  • Answering telephone enquiries in a professional and courteous manner.
  • Ensuring files are maintained in accordance with regulatory and company requirements.
  • Supporting the team with general office administration duties as required.

Where you'll work

6-8
MUSEUM STREET
IPSWICH
IP1 1HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SUFFOLK NEW COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Standard
  • English and Maths (if required) Level 2

Requirements

Essential qualifications

GCSE in:

  • English or Equivalent (grade A-C or 9-4)
  • Maths or Equivalent (grade A-C or 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Professional and courteous
  • Willingness to learn
  • Positive attitude
  • Strong attention to detail
  • Flexible and adaptable
  • Trustworthy
  • Empathetic

About this employer

Wolsey Probate is a specialist probate and estate administration company, with expertise in helping families administer the estates of individuals who have passed away without a valid will (intestate) in England and Wales. We provide a compassionate, professional service, supporting clients through every stage of the estate administration process, including dealing with property, assets, financial institutions, debts, taxation and legal requirements.

Wolsey Probate is part of Anglia Research, a well-established family-owned business with a long history of providing probate genealogy and estate administration services. Together, the group employs approximately 40 staff across its offices.

Our head office is based in Ipswich, Suffolk, with additional offices in Southport and Ireland, allowing us to support clients nationwide. We offer a professional, supportive and friendly working environment where employees are encouraged to develop their skills and build long-term careers. As a growing business, we are committed to delivering exceptional client service while investing in the training and development of our people.

https://wolsey-probate.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship offers an excellent opportunity to develop a long-term career within the business administration and probate sector. Upon successful completion, the apprentice may have the opportunity to progress into a permanent administrative role, such as Probate Administrator, with further training and development available. There may also be opportunities to develop specialist knowledge in probate and estate administration and progress into more senior administrative or case management positions in the future.

Ask a question

The contact for this apprenticeship is:

SUFFOLK NEW COLLEGE

apprenticeshipapplication@suffolk.ac.uk

The reference code for this apprenticeship is VAC2000056801.

Apply now

Closes in 19 days (Sunday 25 October 2026 at 11:59pm)