Technical Support Apprentice
TECTRONIKS LTD
NOTTINGHAM (NG12 3GZ)
Closes in 13 days (Friday 16 October 2026 at 11:59pm)
Posted on 1 October 2026
Contents
Summary
The Technical Support Apprentice provides customer-focused support for wireless temperature monitoring systems while completing a 13-month development programme. They will build skills in fault diagnosis, system support, customer guidance, and technical problem-solving.
- Wage
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£19,000 a year
Minimum wage rates (opens in new tab)
Pay Structure
Salary is set at two points: an apprenticeship starting salary, and the salary on successful completion of the 24 month period skills development. (End-Point Assessment passed and full role competency demonstrated).
Stage Salary Basis
Start of apprenticeship £19,000 On enrolment with training provider
Successful completion (EPA passed) £28,000 On achievement of the apprenticeship and full role competency.
- Training course
- Customer service specialist (level 3)
- Hours
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Working Days: Monday to Friday
Working Hours: 8:30am to 5:30pm
40 hours a week
- Start date
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Monday 26 October 2026
- Duration
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1 year 1 month
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
From the outset, the apprentice will:
- Create new support cases promptly and record complete, accurate details of each customer issue
- Provide professional first-line support by email and telephone under supervision, escalating to senior colleagues where needed
- Learn to set up new customers and users on the company's online portal, including account creation and access permissions
- Shadow senior colleagues on fault diagnosis involving wireless sensors, transmitters, software and communications
- Check customer account and subscription expiry dates and update account status accurately
- Record product details, serial numbers, test results, troubleshooting steps and outcomes accurately within each case
- Follow information security, data protection, health and safety, quality and company procedures at all times
As competence develops (typically from month 3 onwards), responsibilities will extend to include:
- Managing the support case queue, prioritising work appropriately and following open cases through to resolution and closure
- Independently diagnosing faults involving wireless sensors, probes, transmitters, software, databases, networks, alarms and communications
- Setting up and configuring mapping systems for customer sites, ensuring monitoring points, locations and associated devices are correctly represented
- Supporting customers with system installation, commissioning, device pairing, signal coverage, alarm settings, user access and reporting
- Reviewing system information, device status, logs, signal strength, battery condition and customer test results to identify likely causes
- Escalating suspected product defects, software issues or complex technical faults to engineering, production or quality teams with complete diagnostic information
- Assisting with returned-product assessment, bench testing, replacement coordination and feedback to manufacturing teams where required
- Creating and maintaining product guides, knowledge-base articles, technical notes and standard support procedures
- Identifying recurring faults and contributing to root-cause analysis, corrective actions, product improvements and customer training
Where you'll work
UNIT 21
HIGH HAZLES ROAD
COTGRAVE
NOTTINGHAM
NG12 3GZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLP TRAINING LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- The apprentice will complete the Customer Service Specialist Level 3 Apprenticeship with GLP Training
- Training will be delivered through a combination of workplace learning, online sessions and regular meetings with a dedicated Skills Coach
The apprentice will attend:
- Monthly coaching sessions with their Skills Coach
- Regular online learning and assigned learning activities
- Workplace training and mentoring from experienced colleagues
- Progress reviews throughout the programme involving the apprentice, employer and training provider. The apprenticeship is expected to last approximately 13 months, plus End-Point Assessment
More training information
GLP Training is an Ofsted-rated training provider specialising in apprenticeship delivery across a range of sectors. The apprenticeship will be delivered through a blended approach, including workplace learning, regular coaching sessions with a dedicated Skills Coach, online learning activities and scheduled progress reviews involving both the apprentice and employer.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Awareness of Cyber security
- Awareness of GDPR
Other requirements
Applicants must be able to travel to the workplace in Cotgrave, Nottinghamshire, for the duration of the apprenticeship.
Due to the nature of the role, applicants must be comfortable communicating with customers by telephone, email and online support systems.
Applicants must have the right to work in the UK and be able to meet the eligibility requirements for apprenticeship funding.
About this employer
TekTroniks are a UK manufacturer of bespoke temperature monitoring and environmental control systems, supplying innovative solutions to customers across a range of sectors. Our systems combine hardware, software and wireless technology to help customers monitor, manage and protect temperature-sensitive environments.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Measures of Success
- Support cases are created promptly, contain accurate information and are kept up to date through to closure
- Customer email and telephone enquiries are handled professionally and within agreed response times
- Online portal accounts, users and system settings are configured accurately
- Customer mapping systems are set up accurately and reflect the correct sites, locations and monitoring devices
- Technical issues are diagnosed effectively, escalated appropriately and resolved with clear customer communication
- Customer records, product details and support documentation remain accurate and complete
- Work complies with safety, security, quality and service standards
- Development plan milestones are met, culminating in successful completion of the apprenticeship and End-Point Assessment
Ask a question
The contact for this apprenticeship is:
GLP TRAINING LTD
The reference code for this apprenticeship is VAC2000056750.
Apply now
Closes in 13 days (Friday 16 October 2026 at 11:59pm)