Business Support Apprentice
URM (UK) LIMITED
Pontefract (WF9 3NR)
Closes in 26 days (Thursday 29 October 2026 at 11:59pm)
Posted on 2 October 2026
Contents
Summary
Start your career with a growing glass recycling business! Gain hands-on experience, learn from industry experts, receive structured career development, and build valuable skills in a supportive and fast-paced environment.
- Wage
-
£17,500 a year
Minimum wage rates (opens in new tab)
Regular pay reviews throughout and annual bonus based on performance
- Training course
- Administration assistant (level 2)
- Hours
-
Monday to Thursday 8:45am to 5pm, Friday 9am- 4pm (Early Finish)
37 hours 30 minutes a week
- Start date
-
Monday 30 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role will support colleagues daily, by managing emails and calendars, maintaining records, processing orders, supporting company activities and communicating with stakeholders. A week in this role is varied and busy, with no two days being the same. Priorities can change quickly and unexpected tasks can arise, so it is important to stay organised, adaptable and able to manage a range of responsibilities effectively.
Where you'll work
49 Lidgate Crescent Lidgate Crescent
Langthwaite Business Park
South Kirkby
Pontefract
WF9 3NR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (15 months including endpoint assessment) topics covered include-
The Organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business Fundamentals
- Processes
- External environmental factors
- IT
- Record and document production
- Decision making
- Interpersonal Skills
- Communications
- Quality
- Planning and Organisation
- Project management
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
This role requires a disciplined and organised individual to manage their time appropriately with competing priorities.
About this employer
Trading for over 100 years, URM are the UK’s largest purchaser and recycler of waste glass.
With process plants in South Kirkby, Knottingley, Doncaster and Tilbury the Company processes around 1 million tons of raw product a year and recovers waste glass that is then used by glass manufacturers.
The Company has exciting plans to grow through continuing investment into new technology that will increase both volume and yield.
We aim to promote an exciting culture across all areas of the business, one where all ideas are valued, and we have a proven track record for the encouragement, training, development, and promotion of our people.
https://www.urm.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
No specific path, but 2 of the last 4 people in this role have pogressed within the business through an apprenticeship, based on their skill set. 1 now manages the companies marketing and the other is the People Development Manager. Both of these people will be mentoring and guiding the successful applicant to success and hopefully growth within the business.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC2000056666.
Apply now
Closes in 26 days (Thursday 29 October 2026 at 11:59pm)