IT Technician Apprentice - Northwood School
PARTNERSHIP LEARNING
Northwood (HA6 1QN)
Closes in 25 days (Friday 30 October 2026 at 11:59pm)
Posted on 1 October 2026
Contents
Summary
Undertake any other duties which may reasonably be regarded as within the nature of the duties, responsibilities and grade of this post. Any changes of a permanent nature will be incorporated into the job description in specific terms, following consultation with the postholder.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 8:00am - 4:00pm. Shifts to be confirmed.
37 hours 30 minutes a week
- Start date
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Monday 2 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
DUTIES AND REPONSIBILITIES
Software
- Install operating systems on workstations, update and restore as necessary.
- Software installation, including building and testing Microsoft installer packages for new software then remotely installing as requested by staff.
- Trouble-shoot software issues.
- To investigate software faults, escalate to vendors/supervisor if requires and to actively monitor them until their successful resolution.
- To keep records of Software and Licences and update as necessary.
- Assist with the installation and administration of online ICT tests.
User Admin and support
- To create and delete users as required, assign permissions and troubleshoot user profile, space and settings issues, assist with start and end of year procedures including bulk creation and archiving of users.
- To support staff, when requested, in their use of ICT software and hardware.
- To apply for the blocking/unblocking of web sites as requested by staff.
- To remove/reinstate students’ internet access as requested by staff and keep records.
Restore work of staff and students as requested by staff where possible. - Hardware maintenance and admin.
- To assist in the setting up and security marking new equipment.
- Perform diagnosis procedures on PCs, and peripherals including printers.
- To conduct hardware maintenance, including necessary upgrades and simple repairs.
- To log hardware faults with external agencies and to actively monitor them until their successful resolution.
- Move and set up ICT equipment where appropriate.
- Assist in trouble-shooting and resolving network infrastructure issues, in-house, or with outside agencies when necessary.
- To do daily check on network infrastructure and IT system.
- To carry out and check backups of the network as required.
- To monitor server performance and take action as necessary.
- Ensure and maintain successful deployment of anti-virus software throughout the school.
- To check space available on the servers and take action as appropriate.
Where you'll work
Pinner Road
Northwood
HA6 1QN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEEP TALENT LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
- Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C +)
- Maths (grade 4/C +)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Motivated
- Can do attitude
- Tech Savvy
- Hardware and Software
- Passion for IT
- Troubleshooting
About this employer
Northwood School is a friendly, happy, welcoming school where young people are enabled to make excellent academic progress and develop the knowledge, skills, qualities and values required to lead successful and fulfilling adult lives.
Graded Outstanding by Ofsted our relentless focus on ensuring the highest academic standards has consistently placed us at the top of the School Performance Tables, and our examination outcomes place us well above the national averages for student attainment and progress. In addition to providing the highest quality teaching for successful learning in lessons, we are passionate about providing excellent enrichment opportunities beyond the classroom, so that all of our students have a rewarding and enjoyable time with us as they develop their interests and talents.
We also pride ourselves on our outstanding pastoral care, providing a very positive environment in which students thrive. Northwood School makes a significant difference to the lives of young people and I very much look forward to welcoming you to Northwood School at some point in the future.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Ask a question
The contact for this apprenticeship is:
LEEP TALENT LIMITED
The reference code for this apprenticeship is VAC2000056500.
Apply now
Closes in 25 days (Friday 30 October 2026 at 11:59pm)