INTERNAL SALES APPRENTICE
PALMER TIMBER LIMITED
Cradley Heath Warley (B64 6PW)
Closes in 15 days (Friday 16 October 2026 at 11:59pm)
Posted on 30 September 2026
Contents
Summary
The Internal Sales Apprentice is expected to understand and learn how the Sales Department works and is responsible for learning product specifications, prices, how delivery costs and times are calculated and how a modern Sales office operates.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 8.30am - 5.00pm with 1 hour for Lunch.
37 hours 30 minutes a week
- Start date
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Monday 26 October 2026
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Internal Sales Apprentice will work towards ensuring that goods, services and documentation are dealt with efficiently, that they are of the right quality, quantity, and that they are to the satisfaction of the Customer and Company.
Main Duties:
- To ‘buddy up’ with a member of the existing sales team to begin learning processes
- To learn how to use relevant aspects of the computer system
- To make outgoing Sales telephone calls
- To take telephone calls to the Sales office as part of the learning process
- To learn how to provide support for the external sales team
- To learn general administrative duties
- To attend any training sessions, “toolbox talks” or other company training given
- To liaise with other departments in order to understand how the whole Company operates
- To build up relationships with existing and new customers
- To learn how to be proactive in a busy Sales office environment
Health & Safety Responsibilities:
- To ensure they comply with the Company Health & Safety Manual and procedures
- To report all accidents / incidents / misuse of Company equipment immediately
- To develop good housekeeping practices within the office working areas
- To observe safe working practices in and around any equipment
Where you'll work
Granville Works Station Road
Cradley Heath Warley
B64 6PW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HALESOWEN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks. In addition, they will attend online lessons, once a fortnight. The apprentice will be expected to complete 6 hours 'off the job' each week.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
Other requirements
The apprentice will have:
- Will have good basic IT skills
- Will have good problem-solving skills and be able to work on their own initiative
- Will be able to display diplomacy and sensitivity when required
- Will be resourceful and able to troubleshoot
- Will have good analytical skills
- Will have good basic verbal and written communication skills
- Will have good attention to detail and a methodical approach to work
- Will have good organisational abilities
- Will be keen to learn all aspects of the position and how a Sales office operates
- Will want to seek a prosperous and rewarding career in a long-established midlands organisation
About this employer
Palmer Timber is a long-established UK timber and panel products supplier based in Cradley Heath, West Midlands. Founded in 1916, the company provides a wide range of products including softwood, hardwood, engineered timber, cladding, and decorative panel products, serving customers across the construction, manufacturing, and joinery sectors. With over 100 years of industry experience, Palmer Timber is known for its timber processing services, cut-to-size facilities, and nationwide delivery.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On completion of this apprenticeship, there could be a permanent position available for the right candidate.
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Deborah Maley
dmaley@halesowen.ac.uk
01216027777
The reference code for this apprenticeship is VAC2000056419.
Apply now
Closes in 15 days (Friday 16 October 2026 at 11:59pm)