Apprentice Business Administrator (Volunteering Services)

City of York Council

York (YO1 6GA)

Closes in 9 days (Wednesday 14 October 2026)

Posted on 30 September 2026

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Summary

We are looking for an enthusiastic apprentice to join our Volunteer team, where you'll develop practical skills, build confidence, and gain hands-on experience in a professional working environment.

• Wage:

  £20,932 a year

  Minimum wage rates (opens in new tab)

  Annual leave - 25 days' holiday in addition to 8 public holidays per annum (for full time employees)

  Pension - You will be automatically enrolled in the Local Government Pension Scheme - a contributory scheme. You can choose to opt out of this.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9.00am to 5.00pm.

  37 hours a week

• Start date:

  Monday 4 January 2027

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will undertake a wide range of routine administration tasks in relation to the Volunteering Service and Best Start in Life Programme, including supporting Best Start Practitioners.

• Develop and maintain referral tracking spreadsheets for the Best Start team.
• Produce basic reports and collate relevant data.
• Design and produce promotional materials and service information documents.
• Organise and facilitate Community of Practice meetings for parenting workshop and course providers.
• Maintain and update Excel tracking documents and databases.
• Design and develop new volunteer leaflets and recruitment materials.
• Update and maintain the Volunteer Handbook.
• Input and maintain accurate records of volunteer hours.
• Support the preparation and compilation of the Annual Report.

Where you'll work

West Offices
Station Rise
York
YO1 6GA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF YORK COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Your apprenticeship training will be delivered by York Learning.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Creative
• Non judgemental

Other requirements

The post holder will be required to undertake a basic DBS check.

About this employer

We are a modern council, with high standards in all we do, living up to our values and making it a great place to work. We have a supportive culture that enables our employees to make the most of their skills and enjoy a healthy work/life balance, offering you an exciting place in which to develop your career. You will be able to make a real difference to people’s lives in a cosmopolitan city that boasts a strong local economy and a growing number of prominent companies.

https://www.york.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be opportunity to apply for a role within the Council, but this is not guaranteed.

We believe that the experience you will gain throughout your apprenticeship will significantly enhance your ability to find employment inside or outside our organisation.

Ask a question

The contact for this apprenticeship is:

City of York Council

Alison Cammiss

alison.cammiss@york.gov.uk

The reference code for this apprenticeship is VAC2000056214.

Apply now

Closes in 9 days (Wednesday 14 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.