Administration/IT Apprentice

Ruby Country Medical Group

HOLSWORTHY (EX22 6GH)

Closes in 11 days (Monday 12 October 2026 at 11:59pm)

Posted on 29 September 2026

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Summary

To assist in the development and maintenance of the Group IT systems, and provide advice, guidance and support to all members of the Group team.

To provide administration support to our teams with a range of admin duties related to patient care, including assisting with appointments, referrals, processing tasks and correspondence.

• Wage:

  £16,575 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday. Shifts to be confirmed.

  37 hours 30 minutes a week

• Start date:

  Thursday 12 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing IT support to the whole team for basic IT issues and troubleshooting
• Assisting with data backup
• Assisting with the installation of new hardware and software, and acting upon software updates
• Assisting with data entry, reporting, audits and records management
• Providing cover support to our administration teams as needs arise

Where you'll work

DOBLES LANE
HOLSWORTHY
EX22 6GH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PMA LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training development opportunities include in-house training, mandatory training and online primary care specific training i.e. medical terminology.

Learning about information governance, confidentiality, GDPR and data security within healthcare.

More training information

The apprenticeship is provided by the PMA. 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills

About this employer

Ruby Country Medical Group brings together Holsworthy Medical Centre and Hatherleigh Medical Centre, looking after around 15,000 patients. We see patients at both sites, and our team includes GPs, paramedics, nurse practitioners, practice nurses, healthcare assistants and phlebotomists, as well as our practice management and administrative support teams.

We offer an impressive benefits package including;
• Access to the NHS Pension Scheme
• 27 days annual leave plus bank holidays (pro-rata), with service-related increments

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression is subject to individual practice needs.

Ask a question

The contact for this apprenticeship is:

PMA LTD

felicity@pma-uk.org

The reference code for this apprenticeship is VAC2000056147.

Apply now

Closes in 11 days (Monday 12 October 2026 at 11:59pm)