Customer Service Apprentice

NATIONAL NUMBERS LTD

CLEVELAND (TS23 1LG)

Closes in 20 days (Monday 19 October 2026 at 11:59pm)

Posted on 29 September 2026

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Summary

We are looking for a highly motivated apprentice to join our team and support the sales team. Each of our Sales Executives are pivotal to achieving that goal. They are the voice of National Numbers and are essential to providing the excellent level of service that National Numbers prides itself on.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

£8 per hour to increase after 12 months.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday Work 1 Saturday in a 5 week period.

40 hours a week

Start date

Monday 26 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handling warm phone, webchat and email enquiries from customers who have already shown interest.
  • Negotiating both the purchasing and selling of private number plates.
  • Accurately record and log interactions with customers.
  • Assisting with valuations.
  • Building and maintaining professional relationships with customers and vendors.

Where you'll work

THE GRANGE
BELASIS AVENUE
BILLINGHAM
CLEVELAND
TS23 1LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE EDUCATION TRAINING COLLECTIVE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner
Functional skills maths and English, if required

Requirements

Desirable qualifications

GCSE in:

  • English (grade (Grade A*-C/9-4))
  • Maths (grade (Grade A*-C/9-4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Positive and friendly

About this employer

For over 45 years, National Numbers has been one of the market-leading companies in the private number plate sector. With a database of over 80 million registrations, our goal is to find the perfect registration for every customer.
Each of our Sales Executives are pivotal to achieving that goal. They are the voice of National Numbers and are essential to providing the excellent level of service that National Numbers prides itself on.

https://www.nationalnumbers.co.uk/?srsltid=AU7gw4UOl_IgUKIBRiM-oWfqlOFD7nfZ8QGEzAyoRVBgiXacjG5OlFj6 (opens in new tab)

Company benefits

  • Full training provided.
  • Free on-site parking.
  • Warm inbound leads only – no cold calling.
  • Uncapped commission scheme.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible opportunity for a full time role following completion of apprenticeship. 

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Leoni Martin

leoni.martin@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC2000055963.

Apply now

Closes in 20 days (Monday 19 October 2026 at 11:59pm)