Business Administration Apprentice (Governance/ Information)
Arts Council England - Manchester
Arts Council England (M1 1FN)
Closes in 13 days (Monday 12 October 2026)
Posted on 29 September 2026
Contents
Summary
Are you organised, curious, and eager to develop a career in governance, information management, or business administration? Arts Council England is seeking a Governance and Information Team Apprentice to join our team.
- Wage
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£24,479 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 7 Hours per day between the hours of 8am and 6pm. Exact shifts to be confirmed.
35 hours a week
- Start date
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Monday 26 October 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Governance Team is responsible for managing the processes and systems supporting formal decision making at the Arts Council. Our work involves servicing formal committee meetings such as our National Council, Executive Board, Performance and Audit Committee and Management Committee.
They are also responsible for the organisation's Conflicts of Interest policy (ensuring that members do not participate in decisions they could directly or indirectly benefit from) appointments of National Council and Performance and Audit Committee members and ensuring that our Governance policy and procedures meet the relevant legal and regulatory frameworks.
The Information Team provide advice and support to all teams within the organisation on matters related to handling information and data, responding to Freedom of Information requests from members of the public and journalists on details we hold, managing data breaches, and offering organisation-wide guidance on data protection.
The Governance Apprentice role will provide administrative support to both teams.
Key responsibilities include:
- Coordinating Freedom of Information (FOI) and GDPR requests, ensuring responses are accurate, timely and compliant with legislation
- Supporting governance meetings and committees, including agendas, papers, minutes and meeting logistics
- Maintaining and updating website and intranet content relating to governance and information management
- Supporting data breach management, records management, archiving, copyright and information security
- Providing administrative support, including purchase orders, invoice processing and maintaining key records
- Supporting National Council members, including maintaining records and processing expenses
- Conducting research into governance, data protection and emerging information-management practices
- Providing administrative and diary support to the Director of Governance and Planning
- Supporting responses to Parliamentary Questions and wider Governance and Information team activities.
This is a varied role that offers the opportunity to work across governance, information management, data protection and organisational administration.
Benefits:
- Well-being support
- Flexible and hybrid working
- Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas
- Pension scheme and life assurance
- Learning and development
- Shopping discount.
At Arts Council, you will be working towards a Business Administration Apprenticeship Level 3 over the course of 18 months.
Where you'll work
Arts Council England
M1 1FN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Customer Service Practitioner Apprenticeship L2, including Functional Skills in maths and English.
Requirements
Desirable qualifications
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this employer
We are the national development agency for creativity and culture. We have set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish and where everyone of us has access to a remarkable range of high quality cultural experiences. We invest public money from Government and The National Lottery to help support the sector and to deliver this vision.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity to apply for internal vacancies towards the end of the apprenticeship - many of our former apprentices have developed long term careers at ACE.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
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recruitment@lifetimetraining.co.uk
01173143007
The reference code for this apprenticeship is VAC2000055952.
Apply now
Closes in 13 days (Monday 12 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.