Customer Service Apprentice & Social Media Support

SEARCH IT LOCAL LTD

SIDCUP (DA14 6ES)

Closes in 15 days (Thursday 15 October 2026 at 11:59pm)

Posted on 28 September 2026

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Summary

During this apprenticeship you will have the opportunity to develop your customer service skills while gaining hands-on experience supporting our customers and social media channels. You’ll learn how to communicate with customers, handle enquiries, create engaging social media content and support the wider team with day-to-day tasks.

• Wage:

  £15,392 to £24,454.04, depending on your age

  National Minimum Wage

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday. Shifts to be confirmed.

  37 hours a week

• Start date:

  Monday 26 October 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Communicating with clients by phone, email and WhatsApp
• Following up for website content, photographs, logos and other information
• Organising client files, photographs and project assets
• Keeping client and project records up to date
• Helping track outstanding actions and project progress
• Passing information between clients and our internal teams
• Supporting general project and administrative tasks
• Helping the social media team research, prepare and organise content
• Sourcing suitable photographs, information and content ideas
• Assisting with scheduling and managing social media content alongside our Social Media specialist
• Assisting with content creation for social media channels

Where you'll work

13 ST. JOHNS PARADE
SIDCUP HIGH STREET
SIDCUP
DA14 6ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QUEST TRAINING SOUTH EAST LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Work-based training with an assigned tutor. No need to go to another location, e.g. college

Requirements

Desirable qualifications

GCSE in:

• English (grade 5)
• Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

Other requirements

• Must be comfortable on the phone, this will be a big part of the role

About this employer

With more than 15 years experience, we’ve designed, built and managed bespoke websites and advertising campaigns for companies across the UK.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Progression into a full-time role 

Ask a question

The contact for this apprenticeship is:

QUEST TRAINING SOUTH EAST LTD

The reference code for this apprenticeship is VAC2000055867.

Apply now

Closes in 15 days (Thursday 15 October 2026 at 11:59pm)