Apprentice Business Administrator (Reception/Help Desk & Client Care Department) - Ref 15005

AMT LAWYERS LTD

BLACKBURN (BB1 8AF)

Closes on Saturday 28 November 2026

Posted on 28 September 2026

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Summary

AMT Lawyers in Blackburn are recruiting for an Apprentice Business Administrator (Reception/Help Desk & Client Care Department).  The successful candidate will work towards completing a Level 3 Business Administrator apprenticeship over the duration of 18 months.

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

  • Bonus package available.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5:30pm. 1 hour lunch (unpaid).

37 hours 30 minutes a week

Start date

Friday 4 December 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Excellent communication skills and presentation based at the Reception desk of the offices.
  • All Receptionist duties including telephone calls, dealing with incoming clients, organising the post (internal and external), housekeeping etc.
  • Client Care and Business Development duties: regular business to business communication via telephone with current clients and potential new clients
  • Target driven tasks to enhance and develop the firm’s new business within areas of specialism i.e. Residential Conveyancing

Where you'll work

26 WELLINGTON STREET ST. JOHNS
BLACKBURN
BB1 8AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH LANCS. TRAINING GROUP C.I.C.

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Level 3 Business Administrator
  • Work based learning
  • Functional Skills

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Initiative

About this employer

Our office is based in Blackburn on the historic Wellington Street St Johns. Our team of people consists of highly experienced and respected lawyers who are supported by ambitious and committed paralegals. Our specialists are accredited in their area of legal expertise and we are confident that we can provide all our clients with a quality and effective service. We are especially committed to maintaining excellent client care and seek to provide services of the highest level. We are always looking to improve our standards of service and are committed to ensuring that we provide timely and effective communication to our clients. We are always mindful of any language or other barriers which affect our clients and therefore we are able to provide our services in various languages.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Progression onto full time employment

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP C.I.C.

Recruitment

recruitment@nltg.co.uk

01254 395355

The reference code for this apprenticeship is VAC2000055839.

Apply now

Closes on Saturday 28 November 2026