Business Administration Apprentice
INSTITUTE OF CONSERVATION LTD
London (EC1R 0NE)
Closes in 14 days (Monday 12 October 2026)
Posted on 28 September 2026
Contents
Summary
Launch your career in the heritage sector with Icon. Support events, public programmes, communications and business operations while helping to champion the conservation of cultural heritage. Gain valuable workplace experience, professional training and the opportunity to make a real impact.
- Wage
-
£27,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9.30am - 5.30pm. Based at our Clerkenwell, London office with hybrid working: two days in the office and three remote. During probation, office attendance increases to three days per week.
35 hours a week
- Start date
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Monday 2 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Manage shared inboxes, ensuring prompt and professional responses to member and stakeholder enquiries
- Support the administration of Icon's 28 Special Interest Groups, maintaining accurate records on the CRM system
- Maintain group webpages and set up events on Icon's event management platform
- Monitor event bookings and prepare reports for event organisers
- Process invoices and expenses and maintain accurate financial records for Groups
- Support the monitoring and evaluation of events, gathering feedback and helping to prepare reports on outcomes
- Facilitate communication between Groups and their members through newsletters and other communications
- Support delivery of Icon's Groups events programme
- Assist with the coordination of the public events programme, including studio visits, tours, workshops and other activities
Where you'll work
40 Bowling Green Lane
London
EC1R 0NE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LDN APPRENTICESHIPS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Icon (the Institute of Conservation) is the UK’s professional body for cultural heritage conservation. We support conservators and heritage professionals through training, events, publications, accreditation and advocacy. With nearly 2,500 members across the UK, we work with museums, archives, historic buildings, libraries and conservation practices to help protect and care for cultural heritage. This apprenticeship offers the chance to gain experience supporting events, public programmes and the day-to-day operations of a national membership organisation.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship provides an excellent foundation for careers in business administration, membership services, project and event coordination, and the wider heritage and cultural sectors.
Ask a question
The contact for this apprenticeship is:
LDN APPRENTICESHIPS LTD
recruitment@icon.org.uk
The reference code for this apprenticeship is VAC2000055769.
Apply now
Closes in 14 days (Monday 12 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.