Level 2 Administration Assistant Apprentice (Salary £16,000)
Resolve ASB
Cheshire (WA14 2PU)
Closes in 23 days (Friday 23 October 2026)
Posted on 25 September 2026
Contents
Summary
Join Resolve ASB as a Level 2 Administration Apprentice, supporting our learning & development team as well as assisting with events, member services and day-to-day office activities while developing practical administration and digital skills in a friendly team.
- Wage
-
£16,000 a year
- Training course
- Administration assistant (level 2)
- Hours
-
Monday to Friday between the hours of 8:00am to 5:00pm.
35 hours a week
- Start date
-
Monday 2 November 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities:
- Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records.
- Assist with monitoring email inboxes, responding to routine enquiries and escalating more complex queries to colleagues or supervisors.
- Answer telephone calls professionally, take messages and direct enquiries to the appropriate person.
- Maintain accurate electronic and paper-based filing systems and ensure records are kept up to date.
- Support meetings by preparing papers, taking minutes and distributing notes and actions as required.
- Collect and process learner, delegate and customer feedback and support the production of simple evaluation reports.
- Assist with basic data analysis and reporting, including member engagement, course attendance and feedback summaries.
- Assist colleagues with the preparation, coordination and delivery of conferences, events and presentations.
Company Benefits:
- 22 days’ annual leave plus bank holidays.
- Annual leave increases by one day per completed year of service, up to 25 days.
- Supportive team environment and opportunities for professional development.
Where you'll work
10 a the Downs
Altrincham
Cheshire
WA14 2PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Training schedule
Administration Assistant Level 2 apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
About this employer
Resolve ASB is a not-for-profit organisation that develops, shares and influences best practice in tackling anti-social behaviour across the UK. Since 1995, Resolve has helped shape policy and practice and is recognised nationally for its specialist expertise. They are a small, friendly team offering a flexible, supportive and collaborative working environment, with a strong commitment to continuous professional development.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Resolve is a small organisation experiencing growth. Subject to business needs and successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative role in a specific area of responsibility.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC2000055706.
Apply now
Closes in 23 days (Friday 23 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.