Receptionist and Administrator – Apprenticeship
St Saviours surgery
MALVERN (WR14 1DD)
Closes in 10 days (Friday 9 October 2026 at 11:59pm)
Posted on 25 September 2026
Contents
Summary
An exciting opportunity has arisen for a highly motivated and enthusiastic person to join our small but friendly reception and administrative team as an Apprentice. The successful applicant will become an important member of a team providing comprehensive reception and administrative services to our clinical team.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 08:00 and 19:00 (the shifts will vary but hours work out to 37.5)
37 hours 30 minutes a week
- Start date
-
Monday 19 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties and Responsibilities:
- Providing an efficient and friendly reception service for all patients and visitors to St Saviours Surgery
- Deal with all general enquiries and make appointments for patients
- Answering the telephone
- Take messages ande pass the information to the intended recipient
- Monitor patient appointments and keep patients informed of any delays
- Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
- Keeping the reception area clean and tidy
- Receiving clinical samples from patients
- Receiving payments for private fees and issuing a receipt
- Assisting in the provision of basic life support or other treatment to patients who are taken unwell in reception until the arrival of a member of the clinical team
- Providing efficient and effective administrative support to the Doctors and other members of the Clinical Team at St Saviours Surgery
- Further information on the job description on request
Where you'll work
MERICK ROAD
MALVERN
WR14 1DD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Majority of the training will take place in the Workplace at St. Saviours Surgery, with attendance at college 1 day every 2 months
More training information
1 day at Heart of Worcestershire College every 2 months and 6 hours per week set aside for college work
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
- Confidentiality / GDPR
- Health and Safety Knowledge
- A full job description and person specification is available on request
About this employer
St Saviours Surgery is a 2 Partner training practice serving over 5,700 patients. We are located in Malvern Link, close to the Malvern Hills, an area of outstanding natural beauty.
We are a small and friendly practice, dedicated to providing excellent care to our patients. The clinical team comprises of 2 GP Partners, 2 Salaried GPs, 1 GP Registrar, 3 Practice Nurses and 1 HCA, all supported by a full administrative team.
We are part of Malvern Town Primary Care Network working together with three other Malvern practices and a range of local providers across primary care, community services, social services and the voluntary sector to offer personalised, coordinated health and social care to our local community.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- A full time position with the company will e offered upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Sue Portsmouth
sportsmouth@howcollege.ac.uk
01527572684
The reference code for this apprenticeship is VAC2000055666.
Apply now
Closes in 10 days (Friday 9 October 2026 at 11:59pm)