Apprentice Social Care Advisor (Gateway Team)
Calderdale Metropolitan Borough Council
Halifax (HX1 2YS)
Closes in 19 days (Wednesday 14 October 2026)
Posted on 25 September 2026
Contents
Summary
The role of the Apprentice Social Care Advisor is to listen hard to what people are telling us, focussing deeply on what they have reached out to us for, and come to understand the person’s wishes and feelings with regards to what really matters in terms of what a good life looks like to them.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).
37 hours a week
- Start date
-
Monday 7 December 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Through using interpersonal and communication skills provide a professional and knowledgeable response to people and a range of professionals who contact the service
- Resolve in a courteous and timely way the range of queries received by Gateway
- Make onward referrals where appropriate or provide directly access to some services within Adult Social Care
- Provide support with screening for Support at Home, support in making appointments and with making onward referrals
- Proficient user of IT to maintain up to date records and input information to adult social care and health system
- Provide high quality written and verbal documentation which will be clear, concise and logical
- Provide a customer focused service, always maintaining a professional manner, including when difficult situations arise
Where you'll work
The Shay Stadium
Halifax
HX1 2YS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CALDERDALE COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Successful completion of this apprenticeship gives you an accredited Customer Service qualification at level 3.
- Workplace Learning
- Provided with a 1:1 Tutor
- Self led learning
- Delivery- Virtual interactive workshops
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
Other requirements
There may be a requirement to work outside of the flexible working band hours to support service delivery.
About this employer
Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.
https://www.calderdale.gov.uk/v2 (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council.
Ask a question
The contact for this apprenticeship is:
CALDERDALE COLLEGE
The reference code for this apprenticeship is VAC2000055506.
Apply now
Closes in 19 days (Wednesday 14 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.