Level 3 Business Admin Apprenticeship

RENTSTART (UK) LTD

WALTON ON THAMES (KT12 1DH)

Closes on Sunday 29 November 2026

Posted on 6 October 2026

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Summary

To provide administrative support to the Head of Operations and wider team, helping to ensure the smooth day-to-day running of Rentstart's services for people experiencing or at risk of homelessness.

Wage

£13,312 to £21,149.44, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Mon-Thurs 9am-5pm.

32 hours a week

Start date

Monday 30 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

General Administration

  • Provide administrative support to the Head of Operations and other staff as required
  • Monitor and respond to emails in shared inboxes
  • Draft routine correspondence, letters and emails
  • Photocopy, scan, print and file documents
  • Maintain accurate paper and electronic filing systems
  • Answer telephone calls, take messages and direct enquiries appropriately
  • Order office supplies and monitor stock levels
  • Supporting the Head of Operations
  • Manage diaries and schedule meetings
  • Prepare meeting agendas and circulate papers
  • Take minutes and record actions at meetings
  • Track actions and follow up where required
  • Assist with HR tasks including paperwork for reviews and annual leave recordin
  • Assist with project administration and service improvement initiatives including liaising with IT support
  • Support the preparation of reports for trustees, funders and external stakeholders.

Finance Administration

Maintain basic financial records and spreadsheets as and when required

Apprenticeship Learning

  • Complete the requirements of the Level 3 Business Administrator Apprenticeship
  • Attend training sessions, workshops and reviews with the training provider
  • Apply learning from the apprenticeship programme to day-to-day work
  • Maintain a portfolio of evidence and participate in assessments

Where you'll work

51-55 HIGH STREET
WALTON ON THAMES
KT12 1DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

We are a charity helping local people in Elmbridge who are homeless or vulnerably housed.

Each year we house and support around 150 people and help them move on with their lives.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role could naturally lead to progression into positions such as:

  • Administrative Assistant
  • Office Administrator
  • Service Administrator
  • Operations Assistant
  • Housing Support Administrator
  • Charity Operations Coordinator


This would give Rentstart a genuinely useful team member while also providing the apprentice with broad exposure to how a homelessness charity operates.

Ask a question

The contact for this apprenticeship is:

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Martin Walker-Smith

mwalkersmith@nescot.ac.uk

02083948593

The reference code for this apprenticeship is VAC2000055427.

Apply now

Closes on Sunday 29 November 2026