Level 3 Business Admin Apprentice

Caremark

Tadworth (KT20 7PA)

Closes on Sunday 29 November 2026

Posted on 24 September 2026

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Summary

We are looking for an organised, proactive and reliable Office Administrator to join our home care team.

The role will provide day-to-day administrative support to the office and management team, with a strong focus on staff compliance, CQC requirements and maintaining accurate records.

• Wage:

  £16,640 to £26,436.80, depending on your age

  National Minimum Wage

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: To discuss with the employer.

  40 hours a week

• Start date:

  Monday 30 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

• General office administration, emails, filing and data entry
• Maintaining accurate client and staff records
• Monitoring staff compliance including DBS checks, right to work, references, training, qualifications and expiry dates
• Supporting new staff onboarding and ensuring required documentation is completed
• Maintaining compliance trackers and following up outstanding actions
• Assisting with CQC audits, inspections and compliance checks
• Auditing care and staff documentation and escalating any concerns
• Supporting the management team with reports, meetings and general administration
• Maintaining confidentiality and complying with GDPR and data protection requirements
• Liaising with carers, clients, families and external professionals when required

Where you'll work

Finbar House
Pebble Close
Tadworth
KT20 7PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Problem solving skills
• Presentation skills
• Administrative skills

About this employer

Personalised home care services with a cheery smile in Epsom, Ewell, Reigate & Banstead

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression into roles such as Business Administrator, Office Administrator, Personal Assistant, Team Leader or Office Manager, with opportunities to progress to higher-level apprenticeships or management roles.

Ask a question

The contact for this apprenticeship is:

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Martin Walker-Smith

mwalkersmith@nescot.ac.uk

02083948593

The reference code for this apprenticeship is VAC2000055418.

Apply now

Closes on Sunday 29 November 2026