Executive Support Assistant Apprentice
East Devon District Council
Honiton (EX14 1EJ)
Closes in 21 days (Thursday 22 October 2026 at 11:59pm)
Posted on 25 September 2026
Contents
Summary
Join East Devon District Council as an Executive Support Apprentice, gaining valuable experience in administration, communication, organisation and problem-solving while supporting senior leaders and key council services.
- Wage
-
£25,948.89 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9.00am - 5.00pm, shifts.
37 hours a week
- Start date
-
Friday 13 November 2026
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
No day is ever the same in the Executive Support Team. As an Executive Support Apprentice, you will work closely with Assistant Directors and senior managers, providing a wide range of administrative and business support.
Your duties will include:
- Handling telephone enquiries
- Processing purchase orders and invoices
- Arranging meetings
- Preparing agendas and papers
- Taking notes and actions
- Supporting the organisation of corporate events and activities
You will gain experience using a variety of council systems and learn how to manage information accurately and professionally. The role will also involve supporting projects and working collaboratively with colleagues across different services.
As part of the wider Executive Support Team, you will be involved in supporting senior-level meetings and handling sensitive and confidential information appropriately. This is a fantastic opportunity to develop valuable business administration, communication, organisational and problem-solving skills while working at the heart of the council and gaining insight into how local government operates.
Where you'll work
Blackdown House
Honiton
EX14 1EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18 months including endpoint assessment) topics covered include:
The Organisation:
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business Fundamentals
- Processes
- External environmental factors
- IT
- Record and document production
- Decision making
- Interpersonal Skills
- Communications
- Quality
- Planning and Organisation
- Project management
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Confidential
- Computer Literate
- Good communication skills
- Social Media Skills
About this employer
East Devon District Council is a forward thinking council providing a range of services to the residents of East Devon, including street cleansing, environmental health, planning and revenue collection. You can find out more about working for us at https://eastdevon.gov.uk/careers/working-at-eddc/about-us/
https://eastdevon.gov.uk/ (opens in new tab)
Company benefits
Flexi Time, Discounts Portal, Employee Assistance Programme, Wellbeing Initiatives, Free Parking, Cycle Scheme, LG Pension
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Qualified apprentice.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC2000055404.
Apply now
Closes in 21 days (Thursday 22 October 2026 at 11:59pm)