Level 3 AI Support and productivity apprentice
ASG WELLNESS BEING LTD
WATFORD (WD17 1HP)
Closes in 30 days (Saturday 24 October 2026 at 11:59pm)
Posted on 24 September 2026
Contents
Summary
We are looking for an AI Support & Productivity Apprentice to help our team get the most out of the digital and AI tools we use every day. ProfDoc and our sister brands have adopted AI assistants, automation and a growing set of in-house tools, and we need someone to support colleagues in using them.
- Wage
-
£20,000 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday 9am to 5pm
37 hours 30 minutes a week
- Start date
-
Wednesday 11 November 2026
- Duration
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1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
•Provide first-line support to colleagues on our applications and AI tools, in person, by phone, email and Teams
•Help onboard and train users on AI assistants, Microsoft 365 and our internal tools, and advise on how to work more productively with them
•Log, prioritise and document support requests so there is a clear record of what was done and what is outstanding
•Diagnose the root cause of application and technical issues, fix what you can, and escalate the rest
•Configure user accounts, software and settings on our systems to meet each team's needs
•Carry out basic data analysis and reporting using Excel and our reporting tools, for example on tool usage or team productivity
•Support continuous improvement projects such as automating repetitive admin tasks and rolling out new features
•Apply our data security, GDPR and acceptable-use policies in everything you do, and help colleagues do the same
•Research and test new tools and features, and explain technical options in plain language to non-technical colleagues
•Manage your own workload against agreed priorities and keep up to date with developments in AI and productivity software
Where you'll work
VICTORIA HOUSE
49 CLARENDON ROAD
WATFORD
WD17 1HP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEEP TALENT LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
15 months. Delivered remotely, includes 13 days of virtual workshop delivery.
Candidate will achieve Digital Support Technician Level 3 (AI Support & Productivity Technician):
Digital Workplace, Data & AI Foundations
Digital Systems, Applications & Stakeholder Productivity
AI-Enhanced Helpdesk, Troubleshooting & System Maintenance
Cyber Security, Data Protection & Risk Management
AI, Continuous Improvement & Digital Transformation
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Maths (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
About this employer
ASG WELLNESS BEING LTD is a specialist medical recruitment agency based in Watford. For over 13 years we have placed doctors into NHS and private healthcare settings across the UK, covering primary care, secondary care, elective consultant work, theatres and pharmacy. We are part of a wider group of healthcare recruitment brands including MedMatch Dental and MedMatch Medical.
We are a small, close-knit team of around 20 consultants and support staff, which means an apprentice here gets real responsibility early, works directly with directors and managers, and sees the impact of their work on the business every week.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.
Ask a question
The contact for this apprenticeship is:
LEEP TALENT LIMITED
The reference code for this apprenticeship is VAC2000055282.
Apply now
Closes in 30 days (Saturday 24 October 2026 at 11:59pm)