Apprentice Administrator - Forum Family Practice, Cramlington
DRS FOSTER,FERGUSON & NAYLOR
CRAMLINGTON (NE23 6QN)
Closes in 16 days (Saturday 10 October 2026 at 11:59pm)
Posted on 24 September 2026
Contents
Summary
Forum Family Practice are looking for an Apprentice Administrator to join their team. The apprentice will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 37 hours, between 8am and 6pm, on a rota basis.
37 hours a week
- Start date
-
Monday 2 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Processing telephone requests for appointments, visits and telephone consultations ensuring accuracy of detail and prompt appropriate delivery to the appropriate healthcare professional
- Processing and distributing incoming and outgoing mail
- Enter requests for home visits, ensuring careful recording of all relevant details and where necessary, refer to the duty doctor
- Handling orders and collection of repeat prescriptions
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Taking messages and passing on information
- Computer data entry, processing tasks and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and restocking consulting rooms as required
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter
Where you'll work
FORUM FAMILY PRACTICE
THE HE
FORUM WAY
CRAMLINGTON
NE23 6QN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTHUMBERLAND COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator Standard
- Day release from the job one day every 3 weeks- date tbc
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- You must be able to work effectively and efficiently and be adaptable to situations
About this employer
Busy GP Surgery where no two days are the same. You will gain a breadth of experience from patient contacts to dealing with health professionals. You will be supported by an amazing team, as well as the training provider.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Possible full-time position
Ask a question
The contact for this apprenticeship is:
NORTHUMBERLAND COUNCIL
Joanne Thompson
apprenticeships@northumberland.gov.uk
The reference code for this apprenticeship is VAC2000055250.
Apply now
Closes in 16 days (Saturday 10 October 2026 at 11:59pm)