ICT Support Technician Apprentice
John Kyrle High School & Sixth Form Centre (Part of: The Heart of Mercia Multi-Academy Trust)
Ross-On-Wye (HR9 7ET)
Closes in 12 days (Friday 9 October 2026)
Posted on 23 September 2026
Contents
Summary
As an ICT Support Technician Apprentice within The Heart of Mercia Multi-Academy Trust, your mission is to support staff and students with ICT issues whilst developing your practical skills through a Level 3 ICT apprenticeship.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
£15,600 - £19,500
Dependent on experience
- Training course
- Information communications technician (level 3)
- Hours
-
Monday- Friday
8am- 4pm
37 hours 30 minutes a week
- Start date
-
Monday 19 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Provide first-line IT support to staff and students across the Trust.
- Log, prioritise and update support requests through the IT helpdesk
- Assist with diagnosing and resolving hardware, software and network issues
- Support user accounts, passwords, devices, printers and classroom technology
- Gain hands-on experience working alongside experienced IT professionals
- Develop technical and workplace skills through the Level 3 Information Communications Technician apprenticeship delivered by TDM
Where you'll work
Ledbury Road
Ross-On-Wye
HR9 7ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard:
The apprentice will complete the Level 3 Information Communications Technician (ICT) – Support Technician Pathway apprenticeship, delivered by TDM, and will receive dedicated off-the-job training alongside practical workplace experience.
The successful candidate will undertake a 22-month nationally recognised qualification through TDM. This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions. The apprentice will have a workplace mentor and will complete an external end-point assessment.
Knowledge areas include:
- Hardware and networking
- Software and security
- ICT administration
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Mathematics (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working skills
- Adaptability
- Genuine tech/IT interest
- Hardware/Software knowledge
- Microsoft Office/365 skills
- Willingness to learn
Other requirements
- Are you able to travel to the school site on a daily basis? Please check your travel route before applying.
- If successful, you will be required to undertake a DBS check.
- This role involves working within an educational environment supporting both staff and students.
About this employer
The Heart of Mercia Multi-Academy Trust is a family of schools committed to providing high-quality education and opportunities for young people. The Trust works collaboratively across its schools to support excellent teaching, learning and operational services, creating a positive environment where both staff and students can thrive. The apprentice will reside at John Kyrle High School & Sixth Form Centre, Ross on Wye.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there may be opportunities for progression within the ICT team and wider Trust and progression onto a higher level or degree apprenticeship subject to organisational requirements and performance.
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
Aksa Munir
aksa.munir@tdm.co.uk
The reference code for this apprenticeship is VAC2000055188.
Apply now
Closes in 12 days (Friday 9 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.