Spares Team Administration Apprentice J3500
SOUTH WEST APPRENTICESHIP COMPANY LTD
Nottingham (NG4 2AN)
Closes in 8 days (Friday 2 October 2026 at 11:59pm)
Posted on 23 September 2026
Contents
Summary
This is an exciting opportunity to join Xylem Water Solutions’ Internal Spares Team as an Apprentice, where you’ll gain hands on experience in customer service, sales processes, and technical support while working towards a valuable qualification.
- Wage
-
£17,433 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm, with 1/2-hour unpaid lunch.
37 hours 30 minutes a week
- Start date
-
Monday 26 October 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you will get hands on experience and gain new skills and work alongside experienced staff. Through a combination of on the job learning and practical skills development, you will work on real projects from day one.
- Communicating with customers via phone and email, handling enquiries, and ensuring excellent service
- Processing customer orders accurately and efficiently
- Learning how to select and recommend pump spares and accessories to meet customer needs
- Working towards key targets and KPIs set by the Spares Manager
- Supporting internal and external stakeholders, including colleagues and the wider sales team
- Maintaining records and procedures to ensure smooth operations
- Developing your professional skills, from teamwork to problem-solving
- Become competent in the selecting of pump spares accessories
- Working to gain in depth knowledge of internal sales processes and procedures
- Answering calls on the phone queues and assisting with customer queries
- Enter customer orders ensuring a high-level attention to detail, managing customer expectations
- Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager
- Help to maintain all records and procedures where necessary
- Learn and engage to manage and develop both professionally and personally
- Comply to all Health and Safety standards at all times ensuring proper reporting when necessary
Where you'll work
Private Road Number 1
Colwick
Nottingham
NG4 2AN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The training will delivered by West Notts College. They have mandatory attendance to 9 Master classes which enhances the delivery, learning and experience for the apprentices and their employer. The rest of the delivery is conducted in the workplace and using the OneFile E portfolio.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 to 9 (A* to C))
- Maths (grade 4 to 9 (A* to C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Initiative
- Personal Presentation
- Commitment
- Common sense
- Reliability
- Sense of Humour
- Honesty and Integrity
About this employer
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Apprenticeship Agency (FJAA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Customer Service Specialist Apprenticeship. Xylem will continue to be committed to your learning and development throughout your career with us.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Ask a question
The contact for this apprenticeship is:
SOUTH WEST APPRENTICESHIP COMPANY LTD
Clare Vertigen
applications@theswac.org.uk
The reference code for this apprenticeship is VAC2000055165.
Apply now
Closes in 8 days (Friday 2 October 2026 at 11:59pm)