Chery Parts Advisor Apprentice

S.G. PETCH LIMITED

Middlesbrough (TS6 6AJ)

Closes in 17 days (Saturday 10 October 2026 at 11:59pm)

Posted on 23 September 2026

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Summary

At Chery, things move fast. You’ll be surrounded by fresh ideas, bold thinking and people who aren’t afraid to challenge the status quo. As one of the world’s fastest-growing automotive brands, we’re shaping what’s next - and you’ll have the chance to be part of it.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.30am - 5.00pm. Occasional Saturdays.

40 hours a week

Start date

Saturday 17 October 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Chery Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times

Where you'll work

Middlesbrough Road
South Bank
Middlesbrough
TS6 6AJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard.

They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard,

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Regular in dealer review and assessment visits
  • Functional skills if needed
  • The training will take place at the work place with 1:1 support and monthly teams calls

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Administrative skills
  • Logical

About this employer

SG Petch is a family owned business that has serviced the automotive needs of the community since 1977.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Possible permanent position on the completion of the apprenticeship
  • Possible progression onto the Customer Service Specialist Level 3 Standard
  • On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Ask a question

The contact for this apprenticeship is:

NOTTINGHAM COLLEGE

The reference code for this apprenticeship is VAC2000055122.

Apply now

Closes in 17 days (Saturday 10 October 2026 at 11:59pm)