Hospitality Team Member Apprentice

Esquire Organic Coffee

Oakham (LE15 6AL)

Closes on Sunday 1 November 2026

Posted on 23 September 2026

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Summary

Join Esquires Coffee as an Apprentice Hospitality Team Member! You will learn to deliver outstanding customer service, prepare specialty food and beverages, and master counter operations. Through hands-on training with HIT Training, you will gain a level 2 qualification while building a rewarding career in coffee shop management.

• Wage:

  £12,480 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  Pay will be reviewed regularly in line with performance and age-related National Minimum Wage updates.

• Training course: Food and beverage team member (level 2)
• Hours: Shifts will typically be 6 hours per day across weekdays and weekends, as part of a regular rota. Working days and hours will be discussed during the interview process.

  30 hours a week

• Start date:

  Saturday 7 November 2026

• Duration:

  1 year

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Delivering high-quality customer service at the counter and till
• Preparing and serving specialty coffee, hot drinks, and food items
• Operating the till and managing cash and card transactions accurately
• Clearing tables, washing up, and keeping the floor and seating areas clean
• Maintaining strict food hygiene, health and safety, and cleanliness standards
• Keeping stock levels replenished and counters neatly displayed
• Working collaboratively with team members during busy service times

Where you'll work

28 High Street
Oakham
LE15 6AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Training will take place entirely on-site at the employer's premises during working hours. You will receive regular one-to-one coaching sessions from a dedicated HIT Training Assessor alongside hands-on learning from experienced team members. Functional Skills in English and Maths will be provided if required.

More training information

Hospitality Team Member Level 2 (Food and Beverage) apprenticeship standard delivered in partnership with HIT Training. The program includes workplace learning, 1-to-1 coaching, and online study modules.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Team working
• Creative

About this employer

Located in the heart of Oakham, Esquire Organic Coffee is a vibrant, community-focused coffee house dedicated to serving exceptional, ethically sourced organic coffee and delicious, fresh food. We pride ourselves on creating a warm, welcoming space where locals and visitors alike can relax, connect, and enjoy top-tier hospitality. Our core values center around sustainability, quality, and community engagement. What makes us unique is our passionate team and our commitment to delivering a premium café experience with a genuine, personal touch. We believe in nurturing both our people and our customers, making every visit a memorable part of the day.

https://esquirescoffee.co.uk/ (opens in new tab)

Company benefits

• Free drinks and 50% discount on food while on shift
• 20% discount on food and drinks when off-shift
• Staff uniform provided
• Comprehensive training and continuous development support through HIT Training
• Clear career progression opportunities into supervisor and management roles

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successful completion of the Level 2 apprenticeship, you can build a long-term career in the coffee and hospitality industry. Progression opportunities include growing into roles such as:

• Fully qualified barista
• Senior team member / Shift supervisor
• Assistant manager
• Store / General manager

Ask a question

The contact for this apprenticeship is:

THE OPPORTUNITY PROVIDER LTD

The reference code for this apprenticeship is VAC2000055057.

Apply now

Closes on Sunday 1 November 2026

After signing in, you’ll apply for this apprenticeship on the company's website.