Business Administration Apprentice
NORTH EAST FENCING LTD
Ashington (NE63 0YE)
Closes in 23 days (Sunday 18 October 2026)
Posted on 23 September 2026
Contents
Summary
North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth. This is a varied office-based role that would suit someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday
8.00am - 4.00pm
37 hours a week
- Start date
-
Monday 26 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
North East Fencing is looking for an enthusiastic and organised Apprentice Office Administrator to join our team in Blyth.
This is a varied office-based role that would suit someone who enjoys working with people, is confident speaking on the telephone and wants to develop a career in administration, customer service and business support.
As an Apprentice Office Administrator, you will become an important part of the day-to-day running of the business. You will be dealing with customers, suppliers and colleagues, helping to make sure work is organised correctly and that jobs progress smoothly from initial enquiry through to completion.
This is not a role where you will simply be sitting at a desk completing basic administration. You will be involved in a wide range of activities and will quickly develop an understanding of how a busy fencing business operates.
Key responsibilities
Your responsibilities will include:
- Customer service and telephone enquiries
- Answering incoming telephone calls professionally and confidently
- Speaking with existing and potential customers
- Taking customer enquiries and gathering the information needed to progress their requirements
- Dealing with customer questions and passing more complex enquiries to the appropriate member of the team
- Taking messages accurately and ensuring they are passed on promptly
- Making outgoing calls to customers, suppliers and other contacts when required
- Maintaining a professional and friendly approach at all times
Administration and job management
- Creating and issuing works orders
- Updating customer and job records
- Ensuring paperwork and information is accurate and up to date
- Supporting the team with the administration of new and existing jobs
- Monitoring outstanding work and following up where necessary
- Helping to ensure jobs are scheduled and progressed efficiently
- Filing and maintaining electronic and paper records
- Assisting with general office administration
Materials and suppliers
- Checking what materials are required for upcoming jobs
- Chasing outstanding materials and deliveries with suppliers
- Liaising with suppliers to obtain updates on orders
- Helping to ensure the required materials are available when they are needed
- Updating colleagues when there are delays or issues with materials
- Recording relevant information accurately
Supporting the wider team
You will work closely with the office, management and operational teams to help ensure customers receive a good service and that work is completed efficiently.
This may include:
- Updating colleagues on customer requirements
- Helping coordinate jobs and appointments
- Following up outstanding actions
- Preparing information for the team
- Dealing with general office queries
- Supporting other administrative tasks as required
Where you'll work
10D Armstrong Court
North Seaton Industrial Estate
Ashington
NE63 0YE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TDR TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English Language or English Literature (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Initiative
About this employer
Based in Ashington, Northumberland, we support the people of Morpeth, Cramlington, Blyth, Newcastle Upon Tyne, and surrounding areas to provide a range of fencing and gardening services that create an outdoor space to be proud of.
Our fencing is finished with premium 19mm boards, providing a superior look and enhanced performance, with significantly fewer natural defects such as warping, cupping, and splitting.
Though fencing may be in our name, we also provide a range of additional products and services to ensure your garden continues to work for you, including our comprehensive maintenance solutions and gate and decking installations. Simply contact North East Fencing to discuss your requirements and request your free, no-obligation quote.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time position upon completion of the apprenticeship for the right person
Ask a question
The contact for this apprenticeship is:
TDR TRAINING LIMITED
The reference code for this apprenticeship is VAC2000055000.
Apply now
Closes in 23 days (Sunday 18 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.