Apprentice Receptionist

All4pets @ Leigh Dogs and Cats Home

LEIGH (WN7 3SE)

Closes in 14 days (Wednesday 7 October 2026 at 11:59pm)

Posted on 23 September 2026

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Summary

We are a busy reception and manage multiple tasks from answering the telephone, booking appointments, marking clients in when they attend an appointment and taking payment when they leave an appointment.

We also have animals coming in for private boarding that need to be booked in and the paperwork filled in correctly.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday, Tuesday, Thursday, Friday - 8.30am to 4.30pm Saturdays - 8.30 am to 1.30pm

37 hours a week

Start date

Monday 9 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Booking clients in
  • Answering telephone
  • Taking Payments and marking off on computer system
  • Keeping reception clean
  • Making sure all paperwork and systems are updated

Where you'll work

GRAVE OAK LANE
LEIGH
WN7 3SE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Wigan College - Customer Service.
  • The successful applicant will also be a fully trained Veterinary receptionist, these skills will be taught on site by our experienced staff
  • All training will be on our site and on the job training

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Computer literate

Other requirements

We are looking for someone who is quietly confident, communicates clearly and genuinely enjoys interacting with people. The ideal person will be empathetic, approachable and willing to support others .

About this employer

We are a Veterinary Practice, Boarding Kennels; Laser clinic and Hydrotherapy clinic.

http://www.all4petsvets.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We are a small business where everybody is valued. The right candidate will be trained to eventually be reception manager.

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

Kay Whittaker

k.whittaker@wigan-leigh.ac.uk

07786196903

The reference code for this apprenticeship is VAC2000054982.

Apply now

Closes in 14 days (Wednesday 7 October 2026 at 11:59pm)