Level 3 Apprentice Business Administration- Work Place Operations
WEST OF ENGLAND COMBINED AUTHORITY
Bristol (BS1 6AL)
Closes in 7 days (Monday 5 October 2026)
Posted on 23 September 2026
Contents
Summary
2 year fixed term contract. As a Level 3 Business Administration Apprentice within our Workplace Operations Team, you'll play an important role in helping to create a safe, healthy, and compliant workplace that enables colleagues across the organisation to deliver our strategic priorities.
- Wage
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£26,403 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours a week
- Start date
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Monday 30 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work collaboratively and promote effective working relationships with colleagues, customers, partner organisations to support consistent and high-quality service delivery
- Provide advice and guidance to internal and stakeholders through telephone, face-to-face, written, or digital channels, ensuring accurate, clear and professional responses to enquiries
- Contribute to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested
- Demonstrate strong communication skills (both written and verbal) and adopting a proactive approach to developing skills and solving problems
- Maintains records and files, handles confidential information in compliance with the organisation's procedures
- Makes effective decisions based on sound reasoning and can deal with challenges in a mature way
- Seeks advice of more experienced team members when appropriate
- Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines
- Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on colleagues, stakeholders, other parts of the organisation)
Where you'll work
70 Redcliff Street Bristol
Bristol
BS1 6AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL APPRENTICESHIPS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This apprenticeship will be delivered online by our training provider.
Requirements
Essential qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Initiative
About this employer
The West of England Mayoral Combined Authority (MCA) is recruiting enthusiastic apprentices aged 18 - 21 years old who are looking to start their career moving from education into the workplace to join our team and help shape the future of our region. If you’re looking for a chance to earn, learn and grow in a supportive public‑sector environment, this is your moment.
Why join the MCA?
At the West of England Mayoral Combined Authority, you'll be part of the work shaping the future of our region. From improving transport and supporting greener communities to creating opportunities for local people, you'll contribute to projects that make a real difference. You'll see the impact of your work in the communities around you while building valuable skills for your future.
http://www.westofengland-ca.gov.uk (opens in new tab)
Company benefits
- 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service
- There is also the option to increase your annual leave with our annual leave purchase scheme
- 2 days of paid leave each year to volunteer
- Local Government Pension Scheme (One of the most generous pension schemes in the UK)
- Hybrid working model with typically 2 or 3 days in the office each week
- Reduced bus fare travel across the West of England
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000054980.
Apply now
Closes in 7 days (Monday 5 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.