Digital Support Technician Apprentice

BSI ASSURANCE UK LIMITED

Milton Keynes (MK5 8PP)

Closes on Friday 30 October 2026

Posted on 23 September 2026

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Summary

Working within various IT teams, the apprentice will support colleagues across BSI to maximise the value of digital workplace technologies, AI-powered productivity tools and modern ways of working.

Wage

£31,000 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday (9:00am - 5:30pm). Shift TBC.

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working within various IT teams, the apprentice will support colleagues across BSI to maximise the value of digital workplace technologies, AI-powered productivity tools and modern ways of working.

The role combines digital support, user enablement, AI adoption and continuous improvement activities. The apprentice will gain practical experience supporting Microsoft 365, Microsoft Copilot, collaboration platforms, knowledge management solutions and workplace productivity tools whilst completing the AI Support & Productivity Technician Level 3 apprenticeship.

The apprentice will work closely with IT specialists, operational teams, business stakeholders and end users to improve employee experience, increase digital adoption and support BSI's digital transformation objectives.

Key Responsibilities & Accountabilities

Digital Technology Support

  • Provide first-line support and guidance for Digital technologies including Microsoft 365, Teams, SharePoint and associated productivity tools.
  •  Assist colleagues in resolving issues relating to workplace technology and digital collaboration.
  • Support the configuration, testing and implementation of digital workplace solutions.
  • Contribute to the maintenance of digital knowledge articles, guidance materials and support documentation

.AI & Productivity Enablement

  • Support the rollout and adoption of Microsoft Copilot and other approved AI-powered productivity tools.
  • Help colleagues identify opportunities to use AI safely and effectively within their day-to-day work.
  • Assist in developing user guides, learning content and awareness campaigns.
  • Support demonstrations, workshops and training sessions focused on productivity and AI enablement.

Stakeholder & User Experience Support

  • Gather feedback from users regarding digital workplace tools and services.
  • Assist with surveys, adoption reporting and continuous improvement activities.
  • Help identify common issues, trends and opportunities to improve employee experience.
  • Work with stakeholders across business functions to understand workplace technology requirements.

AI-Enhanced Support & Troubleshooting

  • Use structured troubleshooting techniques to diagnose and resolve user issues.
  • Utilise approved AI-assisted tools to improve support effectiveness and productivity.
  • Escalate issues where appropriate whilst maintaining ownership and communication with users.
  • Support service improvement initiatives aimed at reducing recurring incidents and requests.

Cyber Security & Data Protection

  • Promote secure working practices and responsible use of AI technologies.
  • Ensure adherence to Group IT, Information Security and Data Protection policies.
  • Assist with awareness activities relating to cyber security, data handling and digital compliance.
  • Support the maintenance of accurate records, documentation and operational procedures.

Continuous Improvement & Transformation

  • Contribute ideas to improve digital processes, colleague productivity and ways of working.
  • Assist with automation, reporting and workflow improvement initiatives.
  • Support digital workplace projects and transformation programmes as required.
  • Complete apprenticeship assignments and workplace projects to a high standard.

Where you'll work

Kitemark Court
Davy Avenue, Knowlhill
Milton Keynes
MK5 8PP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

15 months. Delivered remotely, includes 13 days of virtual workshop delivery.

Candidate will achieve Digital Support Technician Level 3 (AI Support & Productivity Technician):

  • Digital Workplace, Data & AI Foundations
  • Digital Systems, Applications & Stakeholder Productivity
  • AI-Enhanced Helpdesk, Troubleshooting & System Maintenance
  • Cyber Security, Data Protection & Risk Management
  • AI, Continuous Improvement & Digital Transformation

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Strong interest in technology
  • Strong interest in AI
  • Tech Savvy
  • Can do attitude
  • Motivated
  • Good Microsoft Office skills
  • Willingness to learn

About this employer

The British Standards Institution is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies standards certification services for business and personnel.

Accelerating Progress Towards a Fair Society and a Sustainable World
We exist to create positive change for people and the planet.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential full-time position for the right candidate after completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000054936.

Apply now

Closes on Friday 30 October 2026