Sales Support Apprentice
THE APPRENTICESHIP TRAINING AGENCY LTD
Leigh-On-Sea (SS9 5LY)
Closes in 21 days (Thursday 15 October 2026 at 11:59pm)
Posted on 22 September 2026
Contents
Summary
A Sales Support Apprentice is required for a leading electrical wholesaler. The candidate will support the Sales Department along with serving customers on the trade counter Fantastic career progression opportunity for the right candidate.
- Wage
-
£16,640 to £26,436.80, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8am - 5.00pm.
40 hours a week
- Start date
-
Monday 2 November 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Edmundson serves the country from over 250 locations, each carrying a comprehensive stock and run by friendly, experienced and highly motivated staff. We value each customer regardless of size and are committed to providing a comprehensive, unrivalled service and attention to quality.
A major strength of Edmundson Electrical is our commitment to satisfying the demands of our customers with innovative, high-quality and cost-effective 'branded' products sourced from the world's leading manufacturers.
Our business constantly adapts to meet the needs of an ever-changing market and our very strong relationships with our suppliers ensure that information regarding new products and trends is quickly communicated.
What is an Electrical Wholesaler?
Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, and cafés that give us access to electricity. From lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.
We are currently looking to recruit a full-time apprentice 8am-5pm Monday to Friday.
The sales support role is extremely varied; you will be required to work alongside the sales department.
This busy Edmundson Electrical branch is looking for a highly motivated apprentice to join our busy branch. After full training, responsibilities will include:
- Enter supplier invoices into our bespoke system
- Check for pricing and quantity anomalies
- Liaise with our branches
- Answering the telephone
- Checking customer invoices against store purchase orders
- Raising debits and credits
- Serving on the trade counter
- General admin duties
- Learning products and codes
- May be required to help out within the warehouse if busy
Experience
- Office experience and Microsoft skills are essential
- Strong work ethic and initiative
- Ability to work under pressure
- Superb organisational skills
- Attention to detail will employ you whilst you are completing your apprenticeship qualification.
The Apprenticeship Training Agency will employ you on behalf of Edmundson Electrical whilst you are completing your apprenticeship
Apprenticeship qualification will be Customer Service Level 2/3 which is carried out within the workplace. Allocated time will be allocated for you to complete work.
Where you'll work
27 Stephenson Road
Leigh-On-Sea
SS9 5LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Completing a Level 2/3 Customer Service Apprenticeship Standard, consisting of:
- Knowledge and competence qualification in Customer Service
- End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on-site according to the employers wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Timekeeping
- Enthusiasm
- Keen to work and study
Other requirements
Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved but in work time only.
About this employer
The ATA will employ you on behalf of this organisation Edmundson Electrical whilst you are completing your apprenticeship qualification.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities that could arise after the apprenticeship are:
- HR Manager
- Senior Admin
- Finance
- Counter Sales
- Sales Rep
Ask a question
The contact for this apprenticeship is:
THE APPRENTICESHIP TRAINING AGENCY LTD
Michelle McCutcheon
michelle@the-ata.co.uk
07990002071
The reference code for this apprenticeship is VAC2000054820.
Apply now
Closes in 21 days (Thursday 15 October 2026 at 11:59pm)