Business Admin Apprenticeship

DRS BOLTON, SHAW, SHAW & DAWES

CORNWALL (TR4 8QS)

Closes in 9 days (Saturday 3 October 2026 at 11:59pm)

Posted on 24 September 2026

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Contents

Summary

Chasewater Health Centre are offering an exciting opportunity for a business and admin apprentice to join their team. The role will enable you to enhance your career within the business industry, give you valuable on-the-job experience and work towards an industry recognised qualification.

Wage

£16,640 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
To be confirmed at interview and may be subject to change. Tuesdays 8.30am - 4.30pm Wednesdays 12.00am - 6.30pm Thursdays 8.30am - 4.30pm Fridays 9.00am - 6.30pm You may be asked to work on the occasional Saturday.

30 hours a week

Start date

Tuesday 13 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering the telephone and arranging appointments for patients
  • Dealing with patient enquiries either by telephone or at reception
  • Managing the main email account, ensuring all emails are dealt with appropriately
  • Scanning hospital letters and correspondence on to patient records
  • Registering new patients
  • Contacting patients on behalf of the GP’s to arrange further tests / appointments
  • Welcoming patients at reception, checking them in for appointments and making appointments, handing out prescriptions and dealing with enquiries

Where you'll work

THE HEALTH CENTRE
CHACEWATER
TRURO
CORNWALL
TR4 8QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CORNWALL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Physical fitness

Other requirements

Please note, there are limited transport options for Chacewater Health Centre - ideally, you will have a driving licence and own your own vehicle.

About this employer

  • We are a busy GP surgery with a branch surgery in Devoran providing medical care to nearly 7000 patients registered with us.
  • We offer a wide range of medical services to patients striving to provide high quality, personal care.
  • Our practice prides itself on still offering routine, Face to Face appointments that patients can book directly into without completing any online forms of communication first.
  • The reception team is integral in supporting the smooth running of our practice.

 

 

http://www.chacewatersurgery.nhs.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Career progression would be an option upon successfully completing the apprenticeship, depending on the vacancies and opportunities available.

Ask a question

The contact for this apprenticeship is:

CORNWALL COLLEGE

The reference code for this apprenticeship is VAC2000054728.

Apply now

Closes in 9 days (Saturday 3 October 2026 at 11:59pm)