ICT Apprentice
YORKSHIRE BUSINESS SYSTEMS LIMITED
Barnsley (S75 1JL)
Closes in 29 days (Wednesday 21 October 2026)
Posted on 21 September 2026
Contents
Summary
Fancy turning your interest in tech into a career? This is a great opportunity for someone who’s curious about IT, enjoys solving problems and wants to learn on the job. As an ICT Apprentice, you’ll gain real-world experience while developing the skills you need to build a career in technology.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday. Full-time position.
37 hours 30 minutes a week
- Start date
-
Saturday 21 November 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Travelling to clients to deliver quality ICT support
- Providing information and guidance on ICT matters
- Carrying out fault-finding and problem solving
- Managing security, storage and backup of systems
- Routine IT maintenance
- Disaster recovery and network maintenance
Where you'll work
Barnsley Business & Innovation Centre
Innovation Way
Barnsley
S75 1JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Other requirements
- A full UK driving licence and your own car are essential due to the nature of the role
- A passion for computers and ICT (previous qualification eg GCSE or A-level in ICT or related is preffered, or skills outside of school eg building computers, programming etc)
- Very strong communication and social skills, and confidence with communicating via phone
- Good English and maths skills
- Very enthusiastic with a desire to learn; not shy about getting stuck in
About this employer
Yorkshire Business Systems has delivered dependable managed IT support for small and medium businesses across Yorkshire and the surrounding regions since 2001 — rock-solid infrastructure, proactive monitoring and near-instant support, priced per user from £95 per user, per year, so your team never waits on IT.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000054644.
Apply now
Closes in 29 days (Wednesday 21 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.