Apprentice Business Administrator

ANDY WHITELAW JOINERY LIMITED

Scarborough (YO12 7BP)

Closes in 23 days (Friday 16 October 2026 at 11:59pm)

Posted on 22 September 2026

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Summary

Andy Whitelaw Joinery Ltd is based near to the centre of Scarborough. This is a position that will add to and support the current administration team.

The successful applicant will be working in a busy office environment dealing with the general day to day administration of the company. 

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Friday, 8:30am - 4.00pm. 35 hours a per week. Hours may differ slightly during the initial training period.

35 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our Apprentice, you will work at AWJ and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

Regular tasks and responsibilities you’ll have at work:

  • Be the first point of contact for customers in person and over the telephone
  • Greet customers professionally and deal with their enquiries accordingly
  • Efficiently deal with email enquiries
  • Scheduling of work
  • Assist in arranging orders and deliveries
  • Assist with the smooth running of the business
  • Work with all members of the team to provide an efficient, effective and seamless job performance
  • Management/overseeing social media accounts
  • General office task such as filing
  • Complete customer records

Where you'll work

1-7 Gladstone Lane
Scarborough
YO12 7BP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CRAVEN COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • This Apprenticeship includes regular training with Craven College

  • At least 20% of your working hours through the duration of your Apprenticeship will be spent training or studying on and off the job

  • Craven College

  • Your training course - Administration Assistant

    • Equal to Level 2 (GCSE)

More training information

  • Level 2 Administration Assistant Apprenticeship Standard
  • This type of role is found in all sectors and industries and includes all sizes of organisations from small to large businesses
  • Assistant administrators have a highly transferable set of knowledge, skills and behaviours that can be applied across the public, private and third sector
  • This is an Intermediate Level 2 Apprenticeship in Administration
  • It will include a combination of on and off-the-job training in the workplace

You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online (using Teams) training workshops / tutorials.

Where the candidate has not already achieved Level 2 English and Maths (or equivalent), they will be encouraged to do so before taking the end point assessment.

After approximately 12 months you will be entered to undertake an end point assessment, and complete the apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English Language (grade Grade 4 or C / equivalent)
  • Maths (grade Grade 4 or C / equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Number skills
  • Team working
  • Good written & spoken English
  • Punctuality
  • Enjoyment of working
  • Telephone confidence

About this employer

  • Andy Whitelaw Joinery are a well known and trusted company, specialising in everything from door and window installations to bespoke made joinery, kitchens, extensions, specialist glazing, and much more.
  • We have extensive knowledge of the trade and are trusted in both the residential and commercial market, regularly carrying out works for the local council, police, schools, and campsites.

https://www.andywhitelawjoinery.co.uk/about (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • This entry level position aims to give the successful candidate a working knowledge of all aspects of the business.
  • The successful candidate should be able to use this experience to develop their role to take on increased responsibility, progress into a specialist area or onto the Level 3 Business Administration programme.

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Phil Armitt

parmitt@craven-college.ac.uk

01723 588072

The reference code for this apprenticeship is VAC2000054629.

Apply now

Closes in 23 days (Friday 16 October 2026 at 11:59pm)