Customer Service Apprentice

P H N ENTERPRISES LTD

HEREFORDSHIRE (HR9 7QG)

Closes in 5 days (Friday 2 October 2026 at 11:59pm)

Posted on 21 September 2026

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Summary

We are looking for someone to join our team to help our customer service dept. Customer service is an essential part of our business and the role is varied, giving opportunity to learn a wide skillset.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Potential for rate to increase as skills develop

Training course
Customer service practitioner (level 2)
Hours
8am to 4.30pm with half hour unpaid lunch.

40 hours a week

Start date

Monday 12 October 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer calls and phone customers with updates
  • Set up new jobs onto the system
  • Record information from customers and engineers
  • Add documents to our system
  • Record damage of incoming vehicles
  • Show customers around replacement vehicles

Where you'll work

BROOK ROAD
OVERROSS INDUSTRIAL ESTATE
ROSS ON WYE
HEREFORDSHIRE
HR9 7QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be
undertaken if needed.
You will receive monthly visits from your assigned Learning and
Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End point Assessment to gain your Customer service level 2 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or C above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative
  • Patience

About this employer

At UK Select Accident Repair Centres, quality and customer satisfaction are our top priorities.

With have various locations, the position available is based at our Ross-on-Wye site.

Our centres are equipped with state-of-the-art technology and staffed by highly skilled technicians dedicated to getting you back on the road safely and efficiently.

https://www.uksarc.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

May lead to a permanent position for the right candidate.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

lisa.wilkinson@hwgta.org

01432377002

The reference code for this apprenticeship is VAC2000054605.

Apply now

Closes in 5 days (Friday 2 October 2026 at 11:59pm)