Apprentice Receptionist/Customer Service

SHEFFIELD FUTURES

SHEFFIELD (S1 4GE)

Closes in 14 days (Tuesday 6 October 2026)

Posted on 21 September 2026

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Summary

We are looking for an apprentice to deliver high quality reception / customer service to the clients, visitors and tenants of Sheffield Futures.

You will be enrolled on the Level 2 Customer Service Practitioner apprenticeship, where you'll learn and apply new skills whilst working for the charity in this role.  

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  National Minimum Wage for Apprentices for the first year, increasing ; to the Real Living Wage after 12 months

• Training course: Customer service practitioner (level 2)
• Hours: Full time position. Typically Monday - Friday, 9.00am - 5.00pm, but with some flexibility required.

  37 hours a week

• Start date:

  Monday 16 November 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Professional reception service for Sheffield Futures and tenants
• First point of contact for face to face, telephone and email enquiries for current and potential service users
• Ensure good working practices in the building whilst adhering to security and GDPR
• Ensure front of house is orderly, safe and welcoming
• Preparing meeting rooms and refreshments
• A range of administration duties including emails, room bookings, data entry, booking appointments etc.

Where you'll work

STAR HOUSE
43 DIVISION STREET
SHEFFIELD
S1 4GE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Training will be online and/or in person at our offices in Sheffield city centre.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

Other requirements

An enhanced Disclosure and Barring Service (DBS) check is required for this role.

About this employer

At Sheffield Futures our services and projects seek to work with young people and adults to have a demonstrable impact against one or more of our strategic aims:
• Improving health and wellbeing:
Helping young people feel well, confident and supported through early help, safe spaces and positive activities that build resilience.
• Developing social skills, life skills and independence:
Building confidence and practical skills from communication and teamwork to managing money and preparing for work or study.
• Increasing community participation and belonging:
Creating opportunities for young people to connect, take part and feel they belong in their neighbourhoods, schools and city.
• Meaningful progression in education, training and employment: Supporting young people to take their next step whether that’s education, training, volunteering or work and to see a future that feels achievable and hopeful. 

https://www.sheffieldfutures.org.uk/ (opens in new tab)

Company benefits

• 25 days holiday plus bank holidays (pro rata if part time), rising one day every year to 30 days plus bank holidays after five years’ service
• Life Assurance associated with your pension
• Employee Assistance Programme
• Local Sheffield discounts.
• Wellbeing benefits: access to Westfield Health, Cycle to Work Scheme, Gym Membership Discount Scheme, free eye test and flu vaccination vouchers

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Following the apprenticeship the successful candidate may develop further customer service skills or progress into administration or team leader roles in the future.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD FUTURES

June Braithwait or Robyn Illingworth

CAS@sheffieldfutures.org.uk

0114 2012800

The reference code for this apprenticeship is VAC2000054577.

Apply now

Closes in 14 days (Tuesday 6 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.