Admin Assistant Apprentice

Buildwas Academy

Shropshire (TF8 7DA)

Closes on Sunday 25 October 2026

Posted on 18 September 2026

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Summary

To support the efficient running of the school by providing high-quality administrative, clerical and receptionist support. The Administrative Apprentice will develop professional office skills while working towards an approved Business Administration qualification and contributing positively to the smooth operation of the school.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 8.00am- 4.00pm

40 hours a week

Start date

Tuesday 3 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide general administrative support to the school office
  • Undertake photocopying, scanning, filing and data entry
  • Maintain accurate records and databases
  • Assist with the preparation and distribution of letters, newsletters and school communications
  • Support the administration of school events, trips and activities
  • Assist with processing forms, applications and permissions
  • Manage incoming and outgoing post
  • Reception and Customer Service
  • Act as a professional and welcoming first point of contact for visitors, parents and carers
  • Answer telephone calls and respond to enquiries appropriately
  • Take and relay messages accurately and promptly
  • Assist visitors in accordance with safeguarding and visitor procedures
  • Support attendance administration processes
  • Assist with maintaining pupil records and information
  • Help prepare admissions and transition paperwork where required
  • Support communication with parents regarding attendance, events and activities
  • Use school management information systems accurately and confidentially
  • Maintain electronic filing systems
  • Produce simple reports and correspondence using Microsoft Office applications
  • Ensure data protection procedures are followed at all times
  • Work collaboratively with teaching and support staff
  • Support office colleagues during busy periods
  • Attend meetings and training sessions as required
  • Undertake any other duties appropriate to the role and level of responsibility

Where you'll work

Buildwas Road
Buildwas
Telford
Shropshire
TF8 7DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • 1 day every other week at the College
  • College assessor
  • Workplace mentor

Requirements

Essential qualifications

GCSE in:

  • English (grade B / 5)
  • Maths (grade B / 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working

Other requirements

  • Passing a Disclosure and Barring Service (DBS) check

About this employer

We are a two-form entry school with around 450 children and 30 staff on site.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Following successful completion opportunities may be available in different areas of the company

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Keely Hill-Harding

keely.hill-harding@telfordcollege.ac.uk

01952642255

The reference code for this apprenticeship is VAC2000054389.

Apply now

Closes on Sunday 25 October 2026