IT Support Apprentice

BEEBUG LTD

ST ALBANS (AL4 0LA)

Closes in 6 days (Tuesday 29 September 2026 at 11:59pm)

Posted on 22 September 2026

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Summary

Kick-start your IT career with a Level 3 Information Communications Technician apprenticeship. You'll gain hands-on experience supporting customers, providing technical support, setting up devices and managing user accounts. Work alongside experienced engineers while earning a recognised qualification and developing valuable industry skills.

Wage

£14,976 to £23,793.12, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday: 08:00–15:00 Thursday current assumed college day 09:00–16:00, subject to confirmation of the course timetable.

36 hours a week

Start date

Wednesday 30 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering remote support calls and assisting users with technical issues.
  • User account administration and management.
  • Configuration and preparation of computers and other devices.
  • Assisting with office admin roles as required.
  • Accompanying engineers on customer site visits and installations.
  • Access to and training in the use of remote support and network management tools.
  • Exposure to a wide range of technologies including Windows PCs, iPads, Chromebooks, Macs and Windows Servers.
  • Exposure to networking technologies including switches, wireless networks and VLANs.
  • Exposure to VoIP, CCTV and access control systems.
  • On-the-job training and development alongside experienced engineers. 

Where you'll work

UNIT B1 THE COURTYARD
ALBAN PARK
HATFIELD ROAD
ST ALBANS
AL4 0LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

OAKLANDS COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Training my be a mix of college days at the Welwyn Garden City Campus ( shuttle form our St Albans Campus is available ) and online workshops to support delivery 
  • Assessor workplace visits 
  • 121 check ins every 8 weeks or so to support 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

Other requirements

Due to the nature of our work within schools, the successful candidate will need to be aged 18 or over and will be required to undergo an Enhanced DBS check.

About this employer

Beebug is the leading ICT support specialist for Primary Schools covering Hertfordshire, Buckinghamshire North London, West London and Hillingdon.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential permenant job opportunity after apprenticeship finished.

Ask a question

The contact for this apprenticeship is:

OAKLANDS COLLEGE

The reference code for this apprenticeship is VAC2000054342.

Apply now

Closes in 6 days (Tuesday 29 September 2026 at 11:59pm)