Digital Support Technician Apprenticeship

FORWARD EV LIMITED

CAMBORNE (TR14 8AA)

Closes in 6 days (Wednesday 30 September 2026 at 11:59pm)

Posted on 18 September 2026

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Summary

Forward EV Ltd. is offering an exciting opportunity for a Digital Support Technician Apprentice to join their team in Camborne. This role provides an excellent opportunity to develop your career within the business industry, gain valuable hands-on experience, and work towards an industry-recognised qualification.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Salary increase after 12 months

Training course
Digital support technician (level 3)
Hours
To be discussed and confirmed at interview.

40 hours a week

Start date

Tuesday 6 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Use of our software platform to monitor health of the network
  • Diagnose faults
  • Decide on service responses
  • Escalation to service team
  • Use our payments system to assist drivers
  • Payment queries from drivers
  • Admin and maintenance of IT systems
  • Setup of IT to assist install team for new sites
  • Liaison with third parties for roaming services with other third party providers
  • Maintain high levels of resilience and serviceability on the network

Where you'll work

FOUNDRY
2 TRELOWARREN STREET
CAMBORNE
TR14 8AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CORNWALL COLLEGE

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Patience
  • Physical fitness

Other requirements

This is an office-based role, so reliability and good timekeeping are essential.

About this employer

 
Forward EV install, maintain and support a national network of public electric vehicle charging points within the retail, hospitality and forecourt sectors. We are the UK’s only dedicated host owned SME network disrupting, and bringing change and competition to this market. We are a national business with head office in Cornwall.

http://www.forward-ev.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successfully completing the apprenticeship, you may have the opportunity to secure a permanent position which includes progression into a more senior or leadership role.

Ask a question

The contact for this apprenticeship is:

CORNWALL COLLEGE

The reference code for this apprenticeship is VAC2000054292.

Apply now

Closes in 6 days (Wednesday 30 September 2026 at 11:59pm)