Apprentice Senior Project Support Officer

North West Ambulance Service NHS Trust

Preston (PR3 5LN)

Closes in 10 days (Wednesday 30 September 2026)

Posted on 18 September 2026

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Summary

Are you interested in working for the North West Ambulance Service and achieving a nationally recognised  qualification? If you are an enthusiastic and motivated individual who pays particular attention to detail and want to kick start your career in project management then this is the role for you.

• Wage:

  £25,272 a year

  Minimum wage rates (opens in new tab)

  You will be paid in accordance with Annex 21 of the Agenda for Change. Upon joining the Trust, staff will be paid based on a Band 4 NHS training rate of pay for the length of the apprenticeship, starting salary will be £25,272 (based on 26/27 NHS pay scale.Upon completion of your apprenticeship, you will be eligible to move onto a full Senior Project Support Officer contract of employment. The salary for this will be Band 4 £28,392 per annum.

• Training course: Business administrator (level 3)
• Hours: Monday - Friday. Office hours.

  37 hours 30 minutes a week

• Start date:

  Tuesday 1 December 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice senior project support officer, you won’t only perform routine administrative duties like minute taking – rather, your responsibilities will be inextricably tied to the success of the project you are working on.

Support the shaping of the delivery of a range of key programmes & projects within the Trust portfolio aimed at achieving delivery of the agreed business outcomes.

To support the development and implementation of common project, programme and portfolio management standards and associated tools and documentation; including the Trusts project management framework, PPM tool ‘The Port’, project plans, project documentation, risk & issue management and project reporting.

To facilitate & support the planning of projects, including identifying & monitoring tasks for project resources to support the effective and safe delivery of projects within the portfolio.

To facilitate & support with meetings such as the Trust Programme Board’s, PMO Project Boards and various other board meetings including minute taking and meeting facilitation.

To support the programme/project managers in the delivery of assigned projects, including identifying & documenting risks & issues and supporting planning and reporting.

To provide a first point of contact to record and resolve or refer and monitor queries/requests.

For full details visit: Current vacancies -  North West Ambulance Service .

Where you'll work

Ambulance Headquarters 449-451
Garstang Road, Broughton
Preston
PR3 5LN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be delivered within the work environment virtually. you will be supported by the team and manager throughout your training.  

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9)
• maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Maths and English A-C GCSE or

About this employer

Think of the ambulance service and you’ll probably think of bright yellow vehicles and blue flashing lights, but there’s a lot more to us than that: We serve more than seven million people across approximately 5,400 square miles – the communities of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire and Glossop (Derbyshire). We receive approximately 1.7 million 999 calls and respond to over a million emergency incidents each year. We make more than 1.3 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments. We deliver the NHS 111 service across the region for people who need medical help or advice, handling around 1.7 million calls every year. We employ around 8000 staff in over 300 different roles. More than 1,000 people volunteer with us as community first responders, volunteer car drivers or patient and public panel members We have over 1,000 emergency and non-emergency vehicles operating across the North West.

https://www.nwas.nhs.uk/ (opens in new tab)

Company benefits

Staff can access a wide range of services, benefits and discounts.

We offer a competitive lease car scheme, discounted bikes and cycling equipment, salary finance and more!  

Inductions -We offer a comprehensive induction process to help you settle into working at NWAS.

Our Ambulance Library & Knowledge Service has journals, eBooks, guides and resources to support you.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon completion of your apprenticeship, you will be eligible to move onto a full Senior Project Support Officer contract of employment. The salary for this will be Band 4 £28,392 per annum.

Ask a question

The contact for this apprenticeship is:

North West Ambulance Service NHS Trust

Elena Smith

Elena.Smith@nwas.nhs.uk

The reference code for this apprenticeship is VAC2000054248.

Apply now

Closes in 10 days (Wednesday 30 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.