IT Asset & Customer Support Apprentice
INVICTUS GLOBAL LOGISTICS LTD
ENGLAND (DA1 5BG)
Closes in 12 days (Friday 2 October 2026 at 11:59pm)
Posted on 18 September 2026
Contents
Summary
We are looking for an enthusiastic and organised IT Apprentice to join our team to provide IT asset and technical support services.
This is an exciting opportunity for someone starting their career in IT, keen to develop their technical knowledge, customer service skills and knowledge of professional IT environments.
- Wage
-
£16,500 a year
Minimum wage rates (opens in new tab)
Salary reviewed after 12 months
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 8.30am to 5.00pm.
37 hours 30 minutes a week
- Start date
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Monday 12 October 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
IT Equipment & Asset Management:
- Receive and inspect laptops, desktops, monitors, mobile devices and other IT equipment.
- Accurately record equipment details, including asset numbers, serial numbers, make, model and condition.
- Update and maintain IT asset management systems and spreadsheets.
- Label and organise equipment in accordance with customer procedures.
- Track the movement of equipment between users, storage locations and deployment.
- Prepare equipment for collection, deployment, return or disposal.
Maintain an organised and secure IT equipment storage area.
Secure Data Wiping:
- Carry out secure data wiping of laptops, desktops, hard drives and other storage devices in accordance with company and customer procedures.
- Operating system upgrades.
- Follow approved data-erasure processes and software.
- Record completed wipes and maintain appropriate audit records.
- Escalate any equipment that cannot be successfully wiped or requires further investigation.
- Ensure all equipment containing customer data is handled securely and confidentially.
IT Support:
- 1st/2nd line IT support.
- Assist IT technicians with day-to-day hardware and technical support tasks.
- Perform basic troubleshooting of laptops, desktops, monitors, peripherals and other IT equipment.
- Assist with setting up and preparing equipment for new and existing users.
- Support the deployment and collection of IT equipment.
- Assist with basic software installation and configuration where required.
- Escalate more complex technical issues to senior members of the IT team.
Customer Service:
- Work professionally and courteously when dealing with the customer and their employees.
- Respond to requests in a timely and professional manner.
- Maintain confidentiality when handling customer equipment and information.
- Follow customer-specific processes, security requirements and site procedures.
- Develop a strong understanding of the customer's IT environment and requirements.
Documentation & Administration:
- Keep accurate records of all equipment received, processed, stored and issued.
- Complete required checklists, tickets and asset records.
- Maintain clear audit trails for equipment and data-wiping activities.
- Assist with stock checks and periodic IT asset audits.
- Identify discrepancies and report them to the appropriate member of the team.
Where you'll work
1A
CENTRAL ROAD
DARTFORD
ENGLAND
DA1 5BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
More training information
As an IT Apprentice, you will receive training and practical experience across a range of IT disciplines, including:
- IT hardware and troubleshooting
- IT asset management
- Data security and secure data destruction
- IT service management and ticketing
- Windows and basic networking
- Customer service
- Cybersecurity awareness
- Professional IT processes and documentation
You will work alongside experienced IT professionals and be encouraged to develop your technical skills and take on additional responsibilities as your knowledge and confidence grow.
Requirements
Essential qualifications
GCSE in:
- English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Keen to learn
Other requirements
Previous experience is not essential, but the following would be advantageous:
- Basic knowledge of computer hardware
- Experience building or troubleshooting PCs
- Basic understanding of Windows
- Interest in cybersecurity or data protection
- Experience using spreadsheets or IT systems
- Any previous IT, school, college or personal projects involving computers or technology
About this employer
At Invictus Global Logistics Ltd (IGL), we pride ourselves on offering a unique and tailored service to enhance our clients' supply chains. With decades of knowledge and experience, we specialise in integrated logistics solutions that add real value to your business. By adopting cutting-edge, technology-driven systems, we deliver robust, cost-effective logistics solutions that optimise performance across every shipment.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Clear opportunities for progression within the IT team.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000054231.
Apply now
Closes in 12 days (Friday 2 October 2026 at 11:59pm)