Administration Assistant Apprentice

WALSALL BLACK SISTERS COLLECTIVE

WALSALL (WS1 3RU)

Closes in 11 days (Friday 16 October 2026 at 11:59pm)

Posted on 30 September 2026

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Summary

We have a great opportunity for an Administration Assistant Apprentice to join a friendly team in the heart of Walsall where you will work with an experienced team of professionals who support the local community with support projects.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday to Friday - with half an hour lunch - hours to be confirmed.

30 hours a week

Start date

Monday 26 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Roles and Responsibilities:

Reception and Communication

  • Provide a polite, efficient reception service for the organisation
  • Direct incoming calls, respond to general telephone enquiries, and take message
  • Ensure reception literature is relevant, up to date, and appropriately displayed

Administration and Office Support

  • Provide administrative and clerical support to WBSC and its projects
  • Maintain effective information systems, including database
  • Create and update filing systems
  • Use photocopying, IT, fax, and other office equipment; carry out routine user maintenance and report faults when needed.

Meetings and Governance Support

  • Attend staff meetings and take minutes when required
  • Work with the Chair to prepare and circulate meeting agendas
  • Send out Board papers and supporting documents to members in advance
  • Confirm meeting dates, times, and arrangements
  • Attend Board and relevant committee meetings, as required
  • Record clear, accurate, and impartial minutes, including key discussions, decisions, agreed actions, and responsible persons
  • Maintain an organised archive of minutes, agendas, and Board papers
  • Store documents securely and keep them accessible for audit, regulatory, and governance purposes.

Other

  • To assist in ensuring that confidentiality is maintained in dealing with all information and materials and that information is treated in accordance with requirements of the Data Protection Act
  • To undertake and participate in any relevant training
  • To take part in regular team meetings and supervision sessions
  • Work within policies and procedures paying particular attention to the Equal Opportunities, Child Protection and Health and Safety Regulation
  • To carry out any other duties and responsibilities within the scope, purpose and grade of the job

 

Where you'll work

17-19 WEDNESBURY ROAD
WALSALL
WS1 3RU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALSALL COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

WBSC is a registered Charity and a Charity Incorporated Organisation (CIO) established July 1986. Our mission is to empower women and girls in Walsall.

​Our organisation was born out of the racially motivated tension an uprisings that took place across the country in the late 80s in response to severe racial discrimination that was being place upon black and other non-white ethnicities.

​We have been established for nearly 4 decades and is led by women who have lived experience of the people that we support. Through various services designed to accommodate women through all stages of life, from adolescence to elderly, we are empowering the women in our town.

https://www.walsallbsc.co.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is a potential full-time position offered to the right candidate upon completion of training.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Maureen Lewis

maureen.lewis@walsallbsc.co.uk

01922616996

The reference code for this apprenticeship is VAC2000054021.

Apply now

Closes in 11 days (Friday 16 October 2026 at 11:59pm)