IT Engineering Apprentice
Specialist Network Operations
OSWESTRY (SY10 8NR)
Closes in 28 days (Thursday 15 October 2026)
Posted on 17 September 2026
Contents
Summary
Start building a career in IT infrastructure, networking and cloud technologies! This is an opportunity to gain hands-on experience, work alongside experienced engineers, earn industry-recognised qualifications and build the skills needed for a long-term career in systems engineering, cloud computing and network operations.
- Wage
-
£20,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9am-5pm with 30 minutes lunch break.
37 hours 30 minutes a week
- Start date
-
Thursday 22 October 2026
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assisting with the development, testing and deployment of new IT and network solutions.
- Supporting the Network Operations Centre (NOC) with technical troubleshooting and second- and third-line support activities, with guidance from experienced engineers.
- Working with Microsoft technologies, including Microsoft 365 and Azure.
- Gaining exposure to networking technologies from vendors including Ubiquiti, Cisco/Meraki, Nokia and Fortinet.
- Assisting with technical investigations and root cause analysis of issues.
- Maintaining documentation and contributing to the internal knowledge base.
- Producing reports and supporting operational activities.
- Working on technical projects designed to build your knowledge and practical experience.
Where you'll work
HOLLIS HOUSE
MAESBURY ROAD
OSWESTRY
SY10 8NR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Requirements
Essential qualifications
GCSE in:
- 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Team working
About this employer
SNO is a trusted provider of network operations, managed IT services, cloud solutions and cyber security services. Since launching in 2017, we've grown into an international organisation supporting customers across the UK, US and beyond. Our team of more than 100 specialists help businesses stay connected, secure and future-ready through innovative technology solutions.
Company benefits
- 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays.
- Company pension scheme.
- Hands-on experience in a thriving and supportive IT security environment.
- Opportunities to work with cutting-edge security technologies and solutions.
- Mentorship from experienced cyber security professionals.
- Competitive apprenticeship salary with potential for progression upon completion.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000054003.
Apply now
Closes in 28 days (Thursday 15 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.