Regulation and Social Care Policy Administrator - Apprentice

Office for Standards in Education, Children's Services and Skills

Bristol, London, Manchester

Closes in 13 days (Tuesday 29 September 2026)

Posted on 16 September 2026

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Contents

Summary

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Wage

£27,779 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Click apply to see full details of the working week for this apprenticeship.

37 hours a week

Start date

Thursday 1 October 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • 2 Rivergate, Bristol, BS1 6EH
  • 10 South Colonnade, London, E14 4PU
  • Piccadilly Gate, Store Street, Manchester, M1 2WD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

To be confirmed

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Click apply for details

About this employer

You can see full details of this apprenticeship on Civil Service Jobs.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

You can see full details of this apprenticeship on Civil Service Jobs.

Ask a question

The contact for this apprenticeship is:

To be confirmed

The reference code for this apprenticeship is VAC2000053928.

Apply now

Closes in 13 days (Tuesday 29 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.